Customer Care Executive - Female

Job Description

Title: Customer Care Executive - Female

Company Name: Khaja sultan Real Estate & Housing Co.

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 1 years

• HSC, Bachelor degree in any discipline.

• At least 1 years

• Age 20 to 30 years
• Only Female

• Skills Required: Computer skill, Customer Care, Good communication skills

• The applicants should have experience in the following area(s): Call Center, Customer Handling, Customer Service.

• Excellent communication and interpersonal skills.

• Ability to handle and resolve customer complaints.

• Ability to work independently as well as in a team.

• Familiarity with CRM software and practices.

• Ability to multi-task, prioritize and manage time effectively.

• Proficient in English and Bengali.

Job Context

Customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.

Responsibilities:

• Answer incoming customer inquiries via phone and email.

• Manage and resolve customer complaints.

• Identify and escalate priority issues.

• Follow up with customers to ensure their inquiries are resolved.

• Keep accurate records of customer interactions.

• Provide exceptional customer service.

• Mobile bill, Tour allowance, Performance bonus

• Lunch Facilities: Full Subsidize

• Salary Review: Half Yearly

• Festival Bonus: 2 (Yearly)