Customer Care Executive - Female

Job Description

Title: Customer Care Executive - Female

Company Name: Khaja sultan Real Estate & Housing Co.

Vacancy: --

Age: 20 to 30 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Immigration and Education Consultancy Service, Real Estate, Immigration/Visa Processing, Developer
• Freshers are also encouraged to apply.

•  HSC, Bachelor degree in any discipline.

• At least 1 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Immigration and Education Consultancy Service, Real Estate, Immigration/Visa Processing, Developer
• Freshers are also encouraged to apply.

• Age 20 to 30 years
• Only Female

• The applicants should have experience in the following area(s): Call Center, Customer Handling, Customer Service.
• Skills Required: Computer skill, Customer Care, Good communication skills.
• Excellent communication and interpersonal skills.
• Ability to handle and resolve customer complaints.
• Ability to work independently as well as in a team.
• Familiarity with CRM software and practices.
• Ability to multi-task, prioritize and manage time effectively .
• Proficient in English and Bengali .

Job Context

Customer support executives manage a team of customer support representatives and maintain customer satisfaction. They ensure that the team is adequately trained to promote excellent customer service.

Responsibilities:

• Answer incoming customer inquiries via phone and email.

• Manage and resolve customer complaints .

• Identify and escalate priority issues .

• Follow up with customers to ensure their inquiries are resolved.

• Keep accurate records of customer interactions .

• Provide exceptional customer service .

• Mobile bill, Tour allowance, Performance bonus

• Lunch Facilities: Full Subsidize

• Salary Review: Half Yearly

• Festival Bonus: 2 (Yearly)