Customer Care Executive (Female)

Job Description

Title: Customer Care Executive (Female)

Company Name: Ishra and Mehraj Tour & Travel

Vacancy: 04

Age: 20 to 30 years

Job Location: Dhaka

Salary: --

Experience:

• 1 to 2 years
• The applicants should have experience in the following business area(s): Travel Agent

• HSC
• SSC

• Minimum HSC / SSC; Bachelor’s degree preferred (depending on role)

• 1 to 2 years
• The applicants should have experience in the following business area(s): Travel Agent

• Age 20 to 30 years
• Only Female

• Experience: 1-2 years in customer service / call center / front desk / related field. Freshers may be considered (optional)

Skills:

• Excellent verbal and written communication in Bengali and English
• Good manners / friendly and patient attitude
• Basic computer skills: MS Office (Word, Excel), email, chat tools
• Ability to work in a team and under pressure
• Problem solving skills and attention to detail
• Be presentable and professional in appearance
• Preferred Skills / Additional
• Prior experience in [industry, e.g. beauty, e-commerce, service]
• Experience handling social media support or live chat
• Knowledge of the local market / local customer behaviour
• Ability to work flexible hours (if required)

Employment Type: Full-time / Part-time (choose one)

Working Hours: 8 hours/day (or as per company policy)

Job Responsibilities

• Receive and respond to customer inquiries via phone, email, live chat, social media channels.

• Provide accurate information about products/services and assist with issues or complaints.

• Follow up with customers to ensure their concerns are resolved.

• Maintain proper records of customer interactions, feedback, and transactions.

• Coordinate with different departments (sales, logistics, technical support, etc.) to resolve customer issues.

• Help in order processing, returns/exchanges, and ensure timely updates to customers.

• Upsell or cross-sell when appropriate (if applicable).

• Any other duties as assigned by supervisor/manager.

• Salary: [e.g. BDT ______ per month] (depending on experience)

• Festival bonus(s)

• Travel / conveyance allowance (if applicable)

• Performance incentives (if applicable)

• Other benefits: health/insurance / staff discount / training etc.