Communication & Enrollment Executive

Job Description

Title: Communication & Enrollment Executive

Company Name: Youth Employment & Skill Development Institute (YESDI)

Vacancy: 5

Age: 18 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Tk. 12000 - 16000 (Monthly)

Experience:

Published: 2026-04-25

Application Deadline: 2026-04-28

Education:

• Diploma

• Diploma/Equivalent

• Age 18 to 35 years

• Phone & telephony systems: clear voice etiquette, call routing, call logging and basic IVR navigation.

• CRM proficiency: add/update contacts, change lead stages, tag and segment prospects, run simple lists and export basic reports (e.g., CSV export of lead status).

• Messaging platforms: professional WhatsApp and email communication, use of templates, quick replies and multimedia (images, PDFs) for sharing course materials.

• Calendar and scheduling tools: set appointments, send calendar invites, reschedule workflows and follow-up reminders (Google Calendar, Outlook or similar).

• Basic reporting & metrics: track conversion rates, follow-up cadence, daily/weekly call logs and status dashboards; ability to summarize findings in short reports.

• Office productivity tools: comfortable with spreadsheets, word processing and simple forms to maintain accurate records and create follow-up lists.

• Calendar and meeting tools (Google Calendar, Outlook) and basic spreadsheet skills for tracking and reporting.

• Comfortable handling a steady volume of calls and messages while maintaining professional service standards.

Working Hours: 8

Working Shift: Day Shift

Workplace: Hybrid

Job Responsibilities:

• Handle inbound and outbound phone calls with a friendly, professional manner to welcome and inform potential trainees.

• Guide interested candidates through course options, enrollment steps, fees, and schedules to support clear, confident decision-making.

• Maintain regular, personalized follow-up with prospective trainees, current participants, alumni, and key stakeholders to foster engagement and retention.

• Manage enrollment records and update basic CRM data accurately to ensure reliable candidate tracking and reporting.

• Coordinate training schedules, orientation sessions, and related communications to ensure smooth onboarding and timely participation.

• Respond promptly to queries across phone, WhatsApp, email, and social media while maintaining a helpful and positive tone.

• Track enrollment progress, share status updates with the team, and highlight opportunities to improve conversion rates.

• Build rapport with candidates by listening to needs, addressing concerns, and offering relevant information and encouragement.

• Collaborate with trainers, administrative staff, and stakeholders to resolve issues and streamline the enrollment experience.

• Identify common candidate questions and feedback, and suggest improvements to communications, processes, or materials.

• T/A

• Performance Bonus

• Tour Allowance

• Provident Fund

• Festival Bonus: 2

• Salary Review: Yearly