Job Description

Title: Cloud Solution Architect, Modern Work

Company Name: Corporate Projukti Limited

Vacancy: 3

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, EEE

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): application architecture, Cloud Computing, Cloud Platform, IT Support Service, IT System Management, Microsoft Azure, MS Azure AD Administration, Network Administration, Network Engineer/ Network Administrator, System Analyst

Job Responsibilities:
∎ Plan and deliver proactive and reactive support including onsite presence as needed.
∎ Work within a larger virtual account team to strengthen customer relationships and work on mobile-first, cloud-first strategies for immediate and long-term service delivery plans.
∎ Identify and manage goals and opportunities across Teams to improve the customer environment or call quality.
∎ Drive and participate in proactive delivery management, spot performance issues, analyze problems, and provide solutions to meet customer needs.
∎ Work with support teams, account teams, product engineering teams and other stakeholders to ensure a streamlined customer experience.
∎ Apply lessons learned for continuous process and delivery improvement for the customer.
∎ Engage in meetings with customers and account teams to articulate service offerings.
∎ Share and gain knowledge through communities.
∎ Contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers.

Additional Requirements:
∎ Age 25 to 35 years
∎ 2+ years experience working in a customer-facing role (e.g., internal and/or external).
∎ 2+ years experience working on technical projects.
∎ Working experience with Microsoft Cloud based solutions
∎ Ability to handle customer critical issues and work in difficult situations.
∎ Demonstrate a strong ability to develop strategic ongoing customer relationships to gain the trust and respect of customers.
∎ Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.
∎ Certification in Microsoft and other Cloud Technologies.
∎ 2 + years of Teams/Skype for Business related experience
∎ Networking and connectivity to O365 and/or Azure clouds.
∎ Experience with supporting, planning and implementation of Office 365 products including Enterprise Voice, Conferencing, client connectivity, UM, and other Teams features.
∎ Experience with Messaging and Active Directory Federation Services technologies
∎ SharePoint Online and One Drive for business administration
∎ Experience with Hybrid Directory Services technologies including ADFS and Azure AD
∎ Knowledge of Office 365 product capabilities, troubleshooting, and monitoring tools
∎ Experience with troubleshooting, configuring, and supporting Hybrid environments.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Aug 2022

Company Information:
∎ 3 Aug 2022
∎ Corporate Projukti Limited
∎ Address : Gulshan, Dhaka 1212
∎ Web : http://www.projukti-bd.com

Category: IT/Telecommunication

:

Source: bdjobs.com

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