Client Support Executive (Online)

Job Description

Title: Client Support Executive (Online)

Company Name: Pacific Enterprise (PE)

Vacancy: --

Age: 18 to 35 years

Job Location: Dhaka (Mirpur)

Salary: Negotiable

Experience:

• 1 to 3 years

• Bachelor/Honors

• 1 to 3 years

• Age 18 to 35 years
• Only Female

• Strong knowledge of social media ads and e-commerce platforms.

• Excellent communication & customer-handling skills.

• Basic graphic design/video editing skills (Canva, Photoshop, Premiere Pro preferred)

• Female Will be Preferred.

We are seeking a passionate and skilled Digital Marketing & Customer Relations Executive to strengthen our brand presence in the helmet and motorcycle industry. This role combines digital marketing (online promotions, social media, e-commerce) with customer relationship management (support, dealer communication, after-sales service). The candidate will play a key role in building trust, engaging bikers, and driving both online and offline sales.

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Key Responsibilities:

• Digital Marketing
• Plan and manage digital campaigns on Facebook, Instagram, YouTube, TikTok, and Google Ads.
• Create engaging content (photos, reels, blogs, short videos) for helmets & motorcycle gear.
• Manage website and e-commerce platforms (Daraz, Bikroy, own online store).
• Implement SEO strategies to improve online visibility.
• Track analytics and prepare performance reports.
• Customer Relations & Support
• Handle inquiries from customers via phone, social media, WhatsApp, and email.
• Build and maintain relationships with dealers, retailers, and distributors.
• Provide after-sales support and resolve customer complaints professionally.
• Collect customer feedback and share insights with the sales/marketing team.
• Maintain CRM (Customer Relationship Management) database with updated customer info.
• Branding & Events
• Assist in planning promotional campaigns, biker events, exhibitions, and roadshows.
• Promote safety awareness and highlight the importance of helmet use.
• Ensure brand visibility in both online and offline channels.

• Competitive salary + incentives

• Mobile & internet allowance