Client Management Executive / Senior Executive (Client Communication)

Job Description

Title: Client Management Executive / Senior Executive (Client Communication)

Company Name: JANPAKHI-JPAGRO24.COM LTD.

Vacancy: 5

Age: Na

Job Location: Dhaka (Farmgate, GULSHAN 2)

Salary: Tk. 22000 - 44000 (Monthly)

Experience:

• 1 to 3 years

• Bachelor of Business Administration (BBA)
• Bachelor of Commerce (BCom) in Marketing
• Bachelor of Commerce (BCom) in Management
• Master of Business Administration (MBA)

• Bachelor’s degree in Business Administration, Marketing, Communications, Management, or any related field.

• A Master’s degree (MBA) is an added advantage but not mandatory.

• 1 to 3 years

• Only Female

• Excellent written and verbal communication in English & Bangla.
• Strong interpersonal and customer-handling abilities.
• Good understanding of digital communication tools (PowerPoint,Photoshop,email, CRM, project management apps).
• Time management and organizational skills.
• Ability to multitask and work under pressure.
• Problem-solving and conflict-resolution skills.
• Basic analytical skills and attention to detail.
• Team coordination and collaboration ability.
• Knowledge of MS Office (Word, Excel, PowerPoint).
• Professional attitude and client-focused mindset.
• 1–3 years of experience in client management, customer service, account management, or a similar role.
• Freshers with strong communication and internship experience may also apply (depending on company policy).

Additional Details:

• Work may include regular reporting, client follow-ups, virtual meetings, and coordination tasks.
• May require flexible working hours depending on international clients.
• Travel for client meetings or company events may be required (depending on organization).
• Opportunity to grow into Client Manager, Account Manager, or Business Development Manager roles.

Position Overview

A Client Management Executive is responsible for maintaining strong relationships with clients, ensuring smooth communication, understanding their needs, and coordinating with internal teams to deliver high-quality services. This role requires excellent communication skills, problem-solving ability, and a client-focused mindset.

Responsibilities:

• Manage day-to-day communication with clients through email, calls, meetings, and digital platforms.

• Understand client requirements and translate them clearly to internal teams (operations, marketing, design, tech, etc.).

• Ensure timely delivery of services and projects as agreed with clients.

• Resolve client queries, complaints, or issues professionally and promptly.

• Maintain long-term relationships and build trust with key client accounts.

• Monitor project progress, prepare status reports, and share updates with clients.

• Assist in preparing proposals, quotations, and presentations for clients.

• Identify opportunities to upsell or cross-sell company services.

• Maintain accurate records of client interactions and documentation.

• Coordinate across departments to ensure smooth workflow and client satisfaction.

• T/A,Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

• T/A, D/A as per company rules.