Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: food edge ltd

Vacancy: 1

Age: 22 to 26 years

Job Location: Dhaka (Baridhara J Block)

Salary: Tk. 15000 - 20000 (Monthly)

Experience:

• At most 1 years
• The applicants should have experience in the following business area(s): Restaurant, Coffee Shop, Chain shop, Bakery (Cake, Biscuit, Bread)
• Freshers are also encouraged to apply.

• Bachelor/Honors
• HSC

• Minimum HSC qualification; Bachelor’s Degree preferred.

• At most 1 years
• The applicants should have experience in the following business area(s): Restaurant, Coffee Shop, Chain shop, Bakery (Cake, Biscuit, Bread)
• Freshers are also encouraged to apply.

• Age 22 to 26 years
• Only Female

• Freshers can apply; 6 months to 1 year experience in call centre, customer service, or related role preferred.
• Experience in E-commerce, Food Industry, or Food Delivery Company is an advantage.
• Excellent verbal communication skills in Bangla and English.
• Excellent typing speed on both laptop and mobile devices.
• Strong organizational skills and ability to multitask.
• Familiarity with social media messaging tools and order management systems.
• Fast learner with the ability to adapt quickly to new processes, products, and tools.
• Willingness to work in shifts, including weekends and holidays if required.

Job Overview: Food Edge Ltd. is seeking a female, fast-learning, detail-oriented, and customer-focused Call Centre Executive to manage customer communications for Bread & Beyond and Euro Kitchen. The role involves handling hotline calls, social media messages, website orders, and follow-ups — while ensuring smooth coordination with internal teams for an excellent customer experience. Freshers are welcome to apply, but prior experience in e-commerce, food industry, or food delivery companies will be an added advantage.

Key Responsibilities

• Handle all incoming calls through the company hotline professionally and courteously.
• Respond promptly to customer messages on all social media platforms including Facebook, Instagram, WhatsApp.
• Process website orders accurately and coordinate with relevant teams for smooth delivery.
• Make follow-up calls and send messages for order confirmations, updates, and customer feedback.
• Maintain effective communication with Outlet managers, Factory production staff, Chefs, and Deliverymen to ensure timely service.
• Keep accurate records of orders, customer interactions, and complaints.
• Provide up-to-date product information, promotions, and service updates to customers.
• Ensure all customer interactions meet brand service standards.

• Mobile bill,T/A
• Salary Review: Yearly
• Festival Bonus: 2

• Flexible office hours

• Hybrid work model

• Yearly Increment