Call Center Executive

Job Description

Title: Call Center Executive

Company Name: SK Global Visa Centre

Vacancy: 5

Age: 18 to 35 years

Job Location: Dhaka (Uttara Sector 10)

Salary: Tk. 12000 - 15000 (Monthly)

Experience:

Published: 2026-05-20

Application Deadline: 2026-06-19

Education:

• Bachelor/Honors

• Age 18 to 35 years
• Only Female

Job Purpose

To manage inbound and outbound calls, generate student leads, provide initial consultation on study abroad opportunities, and support the counseling team in converting inquiries into applications.

Key Duties & Responsibilities

1. Lead Handling & Communication

• Handle incoming and outgoing calls from prospective students.

• Respond to inquiries about study abroad programs, countries, and visa processes.

• Provide accurate and basic information (fees, intake, eligibility, documents).

2. Lead Generation & Follow-up

• Generate leads through cold calling, database calling, and campaign follow-ups.

• Maintain regular follow-up with interested students via calls, WhatsApp, or email.

• Convert inquiries into confirmed office visits or online consultations.

3. Appointment Scheduling

• Schedule appointments for students with counselors.

• Ensure proper coordination between students and counseling team.

• Send reminders to reduce no-shows.

4. CRM & Data Management

• Maintain and update student records in CRM/software.

• Record call details, feedback, and status updates accurately.

• Ensure proper lead tracking and reporting.

5. Target Achievement

• Meet daily/weekly/monthly targets for:

  • Calls made

  • Leads generated

  • Appointments booked

• Work closely with the sales/counseling team to improve conversion.

6. Customer Service

• Maintain a friendly, professional, and persuasive communication style.

• Handle objections and queries confidently.

• Ensure a positive experience for every potential student.

7. Coordination with Internal Teams

• Work with counselors for lead handover and updates.

• Coordinate with marketing team regarding campaigns and promotions.

8. Compliance & Ethics

• Do not provide false information or visa guarantees.

• Maintain confidentiality of student data.

• Follow company policies and call guidelines.

9. Reporting

• Submit daily and weekly reports:

  • Call logs

  • Lead status

  • Conversion updates

• Report issues or feedback from students to management.