Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Inspire Broadband

Vacancy: 20

Age: 20 to 40 years

Job Location: Dhaka (Middle Paikpara Mirpur)

Salary: Tk. 15000 - 30000 (Monthly)

Experience:

• At most 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP, Computer Hardware/Network Companies, Importer
• Freshers are also encouraged to apply.

• Diploma in Computer
• HSC
• Masters

• At most 4 years
• The applicants should have experience in the following business area(s): IT Enabled Service, ISP, Computer Hardware/Network Companies, Importer
• Freshers are also encouraged to apply.

• Age 20 to 40 years

• Age 20 to 30

• yearsBoth males and females are encouraged to apply

• Students or graduates from CSE, EEE, IT, or Telecommunication background will get preference

• Excellent communication skills in both Bangla and English

• Basic knowledge of networking and internet connectivity will be an added advantage

• Proficient in MS Office (Word, Excel)

• Must be smart, polite, and presentable

• Ability to handle customer complaints with patience and professionalism

• Willingness to work in shifts if required

• Prior experience in Call Center/Customer Service will be an added advantage (Freshers are also encouraged to apply)

• Handle inbound and outbound customer calls in a professional and courteous manner

• Provide accurate and up-to-date information regarding internet packages, connectivity, and billing procedures

• Address customer complaints and queries promptly, ensuring effective resolution within defined timelines

• Coordinate with the technical and field service teams to facilitate timely resolution of customer issues

• Maintain proper documentation of customer interactions, complaints, and feedback in the system

• Guide prospective customers through the new connection process and required procedures

• Prepare and submit daily/weekly call reports and performance summaries to the Team Leader/Supervisor

• Uphold the company's professional image and service standards during all customer interactions

• Conduct follow-up calls where necessary to ensure customer satisfaction and retention

• Contribute to continuous improvement of customer service processes based on feedback and observations

• Provident fund,Medical allowance,Over time allowance,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2