Associate Manager, Technology Service Desk & IT Support
Job Description
Title: Associate Manager, Technology Service Desk & IT Support
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor's degree in Computer Science, Engineering/ Electrical and Electronic Engineering from a reputed university with a satisfactory academic track record;
Experience Requirements:
∎ 3 to 4 year(s)
Job Responsibilities:
∎ Installing and configuring computer software, systems, printers, and scanners;
∎ Having sound knowledge of the latest tools, technologies, and systems;
∎ In-depth understanding of enterprise-level software, hardware, and applications;
∎ Must have working experience in IT Support functions/ IT infrastructure of a large company;
∎ Supporting cross-functional activities for new applications UAT, roll out, and implementation;
∎ Assist Project Manager with project plans, roll-out, and implementation;
∎ Periodic end-user feedback collection for BRAC Bank Technology services and escalates to concern service owners or related departments to mitigate or improve underline IT issues;
∎ Take ownership of IT support/service mails and trouble tickets to ensure effective resolution of end-user issues;
∎ Creating trouble tickets in IT Service Management software (Microsoft System Center Service Manager) for end-user issues based on phone and IT support/service mail to track them, resolve or escalate until completion;
∎ Should have primary knowledge of Bangladesh Bank ICT Policy, Audit and Compliance procedure of a large commercial bank;
∎ Handing technology hotline calls, assigning tickets, periodic reporting.
Additional Requirements:
∎ 3-4 years of experience in service desk & IT support function;
∎ Should have experience in application and software support of large local companies;
∎ Familiar with IT Service Management Standard (ISO 20000/ITIL);
∎ Ability of hard-working and multitasking under pressure;
∎ Excellent communication skills;
∎ Hands-on experience on reporting;
∎ Must be familiar with any ITSM applications;
∎ Proficient in customer centricity, self-propelled, team player, and capability to meet deadlines.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Apr 2022
Company Information:
∎ 30 Mar 2022
∎ BRAC Bank Limited
∎ Business : BRAC Bank, the pioneer of SME Banking in Bangladesh, delivers a full array of banking services to individuals and business entities. Its financial results, along with the best credit rating from the top-rated global and local agencies and multiple best financial report awards, speak of the bank`s aspiration, transparency, and teamwork towards becoming the best bank in the country.
Category: Bank/Non-Bank Fin. Institution
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