Associate Manager - Help Desk and Regional Support
Job Description
Title: Associate Manager - Help Desk and Regional Support
Company Name: BRAC Bank Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor's degree in CSE/EEE/ETE/ECE from reputed universities with satisfactory academic track record;
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Knowledge on latest tools, technologies and systems. In-depth understanding of enterprise level software, hardware, infrastructure and applications;
∎ Must have working experience in Systems Support/Project Support functions of a large company;
∎ Project/Initiative Coordination Tasks including project plans, roll-out and implementation. Maintaining relationship with stakeholders. Liaison with service delivery team, managing conflict and ensure processes and tasks are carried out efficiently;
∎ Supporting cross functional activities for new applications UAT, roll-out and implementation;
∎ Periodic collection of end-users' feedback for BRAC Bank Technology services and escalate to service owners to mitigate or improve underline IT issues;
∎ Have knowledge of IT Service Management, especially Incident Management, Problem Management, Change Management, Capacity Management etc., in Technology Division. Take ownership of IT Support/Service mails and trouble tickets to ensure effective resolution of end users' IT issues;
∎ Have knowledge of Bangladesh Bank ICT Policy, Audit and Compliance procedure of large commercial bank.
Additional Requirements:
∎ 2-3 years of experience in Systems Support/Project Support Function of large local companies/MNC;
∎ Familiar with IT Service Management Standard (ISO 20000/ITIL);
∎ Hard working and multitasking;
∎ Excellent communication skill;
∎ Hands-on experience on Project Coordination and Reporting;
∎ Familiar with any ITSM Applications.
Application Deadline: 20 Mar 2021
Company Information:
∎ 13 Mar 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.
Category: Bank/Non-Bank Fin. Institution
:
Source: bdjobs.com
Deadline Expired on 20th Mar 2021
Similar Jobs
Teller (TAO to JO) - Chattogram, Sylhet, Khulna and Dhaka
Relationship Manager/Officer (Off to SO)- Chattogram, Sylhet, Rangamati & Dhaka
Customer Service Manager (SO to SPO)- Chattogram, Sylhet and Rangamati
Branch Manager (PO to FAVP)- Chattogram, Sylhet and Rangamati
Financial Analyst (Merchant Bank)
Relationship Manager (Merchant Bank)
Unit Head (Merchant Bank)
Relationship Officer/ Associate Relationship Manager (Retail Lending Unit)
Financial Sector Specialist
Trainee Assistant Officer-Contact Center
Bank Representative (Trainee Assistant Officer), Agent Banking
Jr. Officer/Officer (Underwriting & Accounts)
Financial Administration Division (Junior Officer)
Financial Administration Division (Officer/Senior Officer)
Chief Executive Officer
Assistant Manager-Finance & Accounts
Executive/Sr. Executive-Finance & Accounts
Trainee Sales Officer - TL (Credit Card, Retail & Liability Dept, ONE Bank PLC- Conduct by Conquest)
Financial Administration Division (upto Senior Executive Officer)
Law Officer (SEO/FAVP)
Deputy Director
Head of Corporate and SME Credit
Principal-Training Institute
Law Officer
Strategy & Planning Manager, Communications
Project Engineer
Head of Internal Control & Compliance Division (ADMD/DMD)
Assistant Executive-Assistant Manager Sustainable Finance
Credit Analyst- Business Finance, Cumilla & Chattogram Branch
Officer / Senior Principal Officer (Internal Control & Compliance Officer)
Associate Manager (Collection and Recovery )-Retail Banking Division
Associate Manager (Sales)-Retail Banking Division
Associate Manager (Credit Analyst)-Retail Banking Division
Assistant Relationship Manager/ Relationship Manager - Liability
ARM/ RM - Home Loan
Assistant Relationship Manager - Affordable Home Loan
Retail Credit Coordinator
Officer
Sales Officer
Assistant Relationship Officer
Facebook Group