Associate Manager, Help Desk and Regional Support

Job Description

Title: Associate Manager, Help Desk and Regional Support

Company Name: BRAC Bank Limited

Vacancy: Not specific

Job Location: Sylhet

Employment Status: Full-time

Educational Requirements:
∎ Minimum Bachelor's degree in CSE/Computer Science/ETE/ECE/EEE from reputed universities with a satisfactory academic track record.

Experience Requirements:
∎ 3 to 4 year(s)

Job Responsibilities:
∎ Ensuring the smooth operation of a system support function for Sylhet Regional Operation Center (ROC)/Sylhet regions including PAN Bank End-user support, End User Computing, connectivity, and communications.
∎ Working experience in location-based Systems Support/Infrastructure Support functions of a large company.
∎ Sound Knowledge of the latest tools, technologies, and systems. In-depth understanding of enterprise-level software, hardware, infrastructure, and applications.
∎ Executing technology projects and system implementations in ROC/Regions in an organized and effective manner.
∎ Managing key stakeholders, ownership of IT issues and escalation to mitigate or improve underline IT issues.
∎ Should know about IT Service Management especially Incident Management, Problem Management, Change Management, Capacity Management.
∎ Should know about Bangladesh Bank ICT Policy, Audit and Compliance procedure of large commercial bank.

Additional Requirements:
∎ Selected candidate must have to stay Sylhet and local people will be given preference
∎ 3-4 years of experience in Systems Support/Infrastructure Support Function of large local companies/MNC.
∎ Familiar with IT Service Management Standard (ISO 20000/ITIL).
∎ Hard working and Multitasking ability under pressure.
∎ Excellent communication skills.
∎ Hands-on experience in Project Coordination & Reporting.
∎ Must be familiar with any ITSM Applications

Job Source: Online Job Posting.

Application Deadline: 24 Apr 2021

Company Information:
∎ 15 Apr 2021
∎ BRAC Bank Limited
∎ Business : BRAC Bank Limited, pioneer in SME Banking, delivers a full array of banking services to individuals as well as business entities. With a network of 184 Branches, over 460 ATMs, 448 SME Unit Offices and 229 remittance delivery points, the Bank has unmatched reach to provide a comprehensive range of solutions to serve millions.

Category: Bank/Non-Bank Fin. Institution


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