Job Description
Title: Assistance Manager– IT
Company Name: MEP Group
Vacancy: 1
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience:
∎ At least 5 years
Published: 21 Sep 2024
Education:
∎ Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering
Requirements:
Additional Requirements:
∎ Supporting and leading the ERP development process in consultation with the Software Service.
∎ Managing software embedded in the manufacturing processes for supporting to the production team.
∎ User-based roles and authorization management, Access Control, Compliance and Risk management.
∎ Managing Disaster recovery system and routine backups and recovery in case of failures.
∎ Strong troubleshooting skills with the ability to analyze issues and recommend solutions.
∎ Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical users.
∎ Strong user service orientation with a patient and approachable attitude.
∎ Ability to work in a dynamic environment and handle multiple tasks simultaneously.
∎ Sound knowledge of network design and implementation.
∎ At least 5-7 years in ERP support on the manufacturing process.
∎ Having financial knowledge of the above requirements is preferred.
∎ Supporting and leading the ERP development process in consultation with the Software Service.
∎ Managing software embedded in the manufacturing processes for supporting to the production team.
∎ User-based roles and authorization management, Access Control, Compliance and Risk management.
∎ Managing Disaster recovery system and routine backups and recovery in case of failures.
∎ Strong troubleshooting skills with the ability to analyze issues and recommend solutions.
∎ Excellent verbal and written communication skills with the ability to convey technical concepts to non-technical users.
∎ Strong user service orientation with a patient and approachable attitude.
∎ Ability to work in a dynamic environment and handle multiple tasks simultaneously.
∎ Sound knowledge of network design and implementation.
∎ At least 5-7 years in ERP support on the manufacturing process.
∎ Having financial knowledge of the above requirements is preferred.
Responsibilities & Context:
∎ First-Level Support: Serve as the first point of contact for ERP-related issues and requests, addressing them promptly via online platforms or onsite visits.
∎ Issue Troubleshooting: Diagnose and resolve basic ERP issues, including data inconsistencies, user errors, and minor configuration adjustments.
∎ User Assistance: Guide end-users in the use of ERP system functionalities and provide training on basic operations and features.
∎ System Maintenance: Perform routine system checks, monitor performance, and ensure data integrity and security within the ERP environment.
∎ Escalation: Identify issues that require advanced technical intervention and escalate them to the appropriate team while ensuring proper documentation.
∎ Documentation: Maintain records of issues, solutions, and system changes, ensuring clear and accessible documentation for future reference.
∎ Collaboration: Work closely with the technical and functional teams to address recurring issues and implement long-term solutions.
∎ Updates and Enhancements: Assist in the deployment of system updates, patches, and enhancements, ensuring minimal disruption to end-users.
∎ User Feedback: Gather and relay user feedback to the development team to enhance system functionality and user experience.
∎ Onsite Support: Provide hands-on support during ERP system implementations, upgrades, and migrations, ensuring smooth transitions.
∎ First-Level Support: Serve as the first point of contact for ERP-related issues and requests, addressing them promptly via online platforms or onsite visits.
∎ Issue Troubleshooting: Diagnose and resolve basic ERP issues, including data inconsistencies, user errors, and minor configuration adjustments.
∎ User Assistance: Guide end-users in the use of ERP system functionalities and provide training on basic operations and features.
∎ System Maintenance: Perform routine system checks, monitor performance, and ensure data integrity and security within the ERP environment.
∎ Escalation: Identify issues that require advanced technical intervention and escalate them to the appropriate team while ensuring proper documentation.
∎ Documentation: Maintain records of issues, solutions, and system changes, ensuring clear and accessible documentation for future reference.
∎ Collaboration: Work closely with the technical and functional teams to address recurring issues and implement long-term solutions.
∎ Updates and Enhancements: Assist in the deployment of system updates, patches, and enhancements, ensuring minimal disruption to end-users.
∎ User Feedback: Gather and relay user feedback to the development team to enhance system functionality and user experience.
∎ Onsite Support: Provide hands-on support during ERP system implementations, upgrades, and migrations, ensuring smooth transitions.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Profit share, Provident fund, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 3
∎ Leave encashment.
∎ Service benefits.
∎ Attractive sales incentive.
∎ Hajj leaves.
∎ Half & quarter leave facilities.
∎ Leave encashment.
∎ Service benefits.
∎ Attractive sales incentive.
∎ Hajj leaves.
∎ Half & quarter leave facilities.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Anywhere in Bangladesh
Company Information:
∎ MEP Group
∎ 61 Bijoynagar, Eastern Arzoo, Level -13, Dhaka- 1000.
∎ https://mepgroupbd.com/
∎ MEP Group is a well-known Electric and Electronic product manufacturing Company which is located in Barishal. MEP was established in 1974 as a private company at BSCIC Industrial State, Barishal, with a factory located in Barishal and Head Office in Bijoy Nagar, Dhaka. MEP a growing company is currently manufacturing nearly 1600 types of electrical and electronics items. To keep pace with its growth, MEP is looking for young professionals who can comply with regulatory and business requirements.
Address::
∎ 61 Bijoynagar, Eastern Arzoo, Level -13, Dhaka- 1000.
∎ https://mepgroupbd.com/
∎ MEP Group is a well-known Electric and Electronic product manufacturing Company which is located in Barishal. MEP was established in 1974 as a private company at BSCIC Industrial State, Barishal, with a factory located in Barishal and Head Office in Bijoy Nagar, Dhaka. MEP a growing company is currently manufacturing nearly 1600 types of electrical and electronics items. To keep pace with its growth, MEP is looking for young professionals who can comply with regulatory and business requirements.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 30 Sep 2024
Category: IT/Telecommunication
