AGM / Senior Manager, Service - Analytical Division

Job Description

Title: AGM / Senior Manager, Service - Analytical Division

Company Name: OMC Limited

Vacancy: --

Age: At least 34 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Direct Selling/Marketing Service Company, Group of Companies

• M.Sc. / B.Sc. in EEE / ETE / ECE / CE from any reputed university.

• At least 10 years
• The applicants should have experience in the following business area(s): Trading or Export/Import, Direct Selling/Marketing Service Company, Group of Companies

• Age At least 34 years

• Minimum 10 (ten) years of industry experience or a related customer service experience required, especially experience in chromatography service.

• High quality organizational skills.

• The ability to build relationships and coalitions within the community

• Excellent verbal and written communication skills

• Excellent critical thinking and problem-solving skills

• Regularly field visit and co-coordinating and monitoring the service team.

• Perform other assignment as and when required by the department/Management.

• Alignment of service in a proper line to provide best support.

• Service Planning and Scheduling.

• Responsible for promptly identifying and resolving service issues.

• Assess the service needs of clients and connect them with the correct provider.

• Create and maintain a directory of service providers and resources.

• Create and maintain a database of clients and client needs.

• Assess client issues and provide recommendations to fix problems.

• Ensure each client is given the necessary services and follow up to fill ongoing service needs.

• Maintain good relationships with service providers and clients to keep customer base.

• Expand the list of resources and providers to assure there are no gaps in services.

• Proper communication with Principals regarding service issue.

• T/A,Mobile bill,Tour allowance,Provident fund,Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

• Earned leave encashment.

• Others benefits as per company policy.