WAITER CAPTAIN

Job Description

Title: WAITER CAPTAIN

Company Name: Cloud Group of Companies

Vacancy: 5

Age: 22 to 40 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 25000 (Monthly)

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Restaurant,Food (Packaged),Beverage

• Higher Secondary

• 3 to 7 years
• The applicants should have experience in the following business area(s): Restaurant,Food (Packaged),Beverage

• Age 22 to 40 years
• Only Male

Here's a more detailed breakdown:

Service & Guest Interaction:

• Overseeing Service:

  Ensuring servers follow proper service techniques and deliver food and beverages with enthusiasm. 

• Managing Orders:

  Taking orders, communicating with the kitchen about menu items, special requests, and potential delays. 

• Maintaining Standards:

  Ensuring tables are set correctly, clearing and collecting items, and maintaining a clean and organized dining area. 

• Handling Guest Concerns:

  Addressing complaints or concerns from guests professionally and finding solutions to ensure a positive dining experience. 

• Explaining Menu:

  Providing detailed knowledge of food and beverage items, including any dietary restrictions or allergies. 

• Facilitating Payment:

  Presenting bills accurately and processing payments. 

Supervision & Training:

• Training Servers:

  Educating servers on service standards, menu knowledge, and Point of Sale (POS) systems.

• Supervising Staff:

  Overseeing the flow of service, ensuring all tasks are completed efficiently and effectively.

• Team Communication:

  Communicating with the kitchen and other team members to ensure smooth service. 

Other Responsibilities:

• Maintaining Cleanliness: Ensuring the dining area and work stations are clean and organized. 

• Inventory Management: Ensuring sufficient supplies of linens, silverware, and other service items. 

• Assisting with Setup: Helping with room setup for events, ensuring accuracy and completeness. 

• Adhering to Standards: Ensuring all hotel brand standards and Standard Operating Procedures (SOPs) are followed. 

• Cash Handling: May be responsible for handling cash and credit card transactions. 

• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

HEALTH INSURANCE