Guest Communications Executive

Job Description

Title: Guest Communications Executive

Company Name: Guests House Limited Uttara

Vacancy: 1

Age: 25 to 50 years

Job Location: Dhaka (Uttara)

Salary: Tk. 30000 - 50000 (Monthly)

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Hostel

• Bachelor of Business Administration (BBA)

• At least 3 years
• The applicants should have experience in the following business area(s): Hostel

• Age 25 to 50 years

Interested candidates are requested to submit:

Updated CV.

A brief cover letter outlining relevant experience in customer service, hospitality, guest communication, or property management.

Details of previous experience with Airbnb, Booking.com, Beds24, Guesty, or similar platforms, if applicable.

IELTS score/certificate, if applicable.

Confirmation of availability to work evening and night shifts.

Important: Candidates should apply only if they possess strong English communication skills, a professional attitude, excellent customer service capabilities, and are comfortable working evening and night shifts.

Shift: Evening & Night Shifts Included

Operations: UK-Based Hospitality Operations

About the Company

Guests House Limited is a hospitality and guest accommodation management company serving guests through multiple international booking and communication platforms. We are committed to delivering professional, responsive, and high-quality guest experiences throughout the reservation and stay journey.

We are looking for a highly professional, customer-focused, and communication-oriented Guest Communications Executive to join our growing operations team.

Job Summary

The Guest Communications Executive will be responsible for managing guest communications and providing exceptional customer service to UK-based and international guests.

The successful candidate will communicate with guests through various channels, including phone, email, Airbnb, Booking.com, WhatsApp, and other hospitality platforms. The role requires excellent English communication skills, strong problem-solving abilities, attention to detail, and the ability to remain calm and professional while handling multiple guest requests simultaneously.

This is an office-based position and requires flexibility to work evening and night shifts according to operational requirements.

Key Responsibilities

Respond promptly and professionally to guest inquiries through phone, email, Airbnb, Booking.com, WhatsApp, and other communication channels.

Provide excellent customer service before, during, and after the guest's stay.

Manage guest reservations, check-ins, check-outs, cancellations, modifications, and special requests.

Handle guest complaints, concerns, and urgent issues professionally and efficiently.

Communicate clearly and naturally with UK-based guests, including understanding British English, pronunciation, expressions, and communication styles.

Coordinate with housekeeping, maintenance, property management, and other operational teams to resolve guest issues.

Monitor and maintain accurate reservation information, booking calendars, and guest records.

Use property management systems such as Beds24, Guesty, or similar PMS platforms.

Ensure guest requests and operational issues are followed up and resolved within appropriate timeframes.

Maintain a high standard of professionalism and service quality in every guest interaction.

Manage multiple conversations and tasks simultaneously while maintaining accuracy.

Escalate critical operational or guest-related issues to the appropriate team members when required.

Maintain accurate records of guest communications, complaints, incidents, and resolutions.

Support the wider hospitality operations team as required.

Required Qualifications & Skills

Bachelor's degree is preferred.

Excellent spoken and written English.

Strong ability to communicate naturally and professionally with UK-based guests.

Strong customer service and problem-solving skills.

Excellent interpersonal and communication skills.

Strong organizational and multitasking abilities.

Ability to manage multiple guest conversations simultaneously.

Ability to work effectively under pressure.

Comfortable working evening and night shifts.

Strong attention to detail and accuracy.

High level of professionalism, integrity, reliability, and responsibility.

Strong computer literacy and ability to learn new software and systems quickly.

Preferred Qualifications & Experience

Candidates with the following experience or qualifications will receive preference:

IELTS certification (an additional advantage; a strong Band Score will be preferred).

Previous experience working with Airbnb, Booking.com, or other online travel/hospitality platforms.

Previous experience in the hospitality, hotel, guest house, vacation rental, or property management industry.

Experience using Beds24, Guesty, or similar Property Management Systems (PMS).

Previous experience in customer service, call centers, hotels, travel agencies, or hospitality operations.

Experience communicating with UK-based or international customers.

Familiarity with British English, customer service etiquette, and UK guest expectations.

Ideal Candidate Profile

We are looking for someone who is:

Highly professional, confident, and well-presented.

Fluent in English with excellent verbal and written communication skills.

Comfortable communicating with UK-based and international guests.

Customer-focused and genuinely committed to delivering excellent guest experiences.

Calm and professional when handling complaints or difficult situations.

Detail-oriented and reliable.

Capable of working independently and taking ownership of responsibilities.

Comfortable working evening and night shifts.

A quick learner who can adapt to new systems and processes.

Positive, responsible, and committed to maintaining high service standards.

Compensation & Benefits

Competitive salary of BDT 30,000 – 50,000, depending on qualifications and experience.

Structured training and onboarding.

Continuous professional development opportunities.

Professional and supportive working environment.

Opportunity to work with UK-based hospitality operations.

Career growth opportunities based on performance and capability.

Exposure to international guests, hospitality platforms, and property management systems.

Why Join Us?

This role offers an excellent opportunity for a talented customer service or hospitality professional to develop their career in an internationally focused hospitality operation.

You will have the opportunity to communicate with international guests, develop your professional English communication skills, work with leading hospitality technology platforms, and gain valuable experience in UK-focused guest operations.