Customer Relationship Officer (CRO) - Female

Job Description

Title: Customer Relationship Officer (CRO) - Female

Company Name: Globe-Care Travels

Vacancy: 3

Age: At least 21 years

Job Location: Dhaka (Badda)

Salary: Tk. 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator

• Age At least 21 years
• Only Female

Experience

• Minimum 1 year of experience in the travel industry is preferred.

• Freshers are also welcome to apply.

• Freshers will be required to complete a 15-day training period.

• After successful completion of the training, salary will be negotiated based on performance, skills, and suitability for the role.

Key Responsibilities

• Handle customer inquiries via phone, Facebook, WhatsApp, and email.

• Follow up with potential customers and convert inquiries into sales.

• Maintain strong relationships with existing and new clients.

• Provide accurate information about tour packages, air tickets, visa services, and hotel bookings.

• Coordinate with the sales and reservation team to ensure smooth customer service.

• Maintain customer records and prepare daily follow-up reports.

• Achieve monthly sales and customer service targets.

• Resolve customer complaints professionally and ensure high customer satisfaction.

• Performance bonus
• Salary Review: Half Yearly