General Manager

Job Description

Title: General Manager

Company Name: The Peninsula Chittagong Limited

Vacancy: 01

Age: Na

Job Location: Chattogram

Salary: Tk. 300000 - 400000 (Monthly)

Experience: --

Published: 2026-08-16

Application Deadline: 2026-09-15

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

·         Provide strong strategic and operational leadership for the overall management and performance of the hotel.

·         Demonstrate strong hands-on experience in hotel operations, with a proven ability to work closely with operational teams, understand ground-level challenges and translate strategic objectives into effective day-to-day execution.

·         Oversee day-to-day operations across all departments, ensuring smooth coordination, operational efficiency and consistent service standards.

·         Translate the Company's vision and Management objectives into clear operational priorities, measurable targets and actionable business plans.

·         Drive overall hotel performance, including revenue, profitability, occupancy, ADR, RevPAR, GOP, cost control and productivity.

·         Lead the HOD team through clear direction, performance management, accountability and cross-functional collaboration.

·         Develop and implement effective strategies to improve guest satisfaction, service quality, operational standards and overall guest experience.

·         Drive business development and revenue opportunities across Corporate, Leisure, MICE, F&B and other relevant market segments.

·         Monitor market trends, competitor activities, guest feedback and operational data to identify business opportunities, risks and areas for improvement.

·         Ensure effective manpower planning, talent development, succession planning and employee engagement to build a capable and high-performing team.

·         Maintain strong focus on cost optimization, resource utilization, procurement control and operational efficiency without compromising quality.

·         Oversee hotel projects, CAPEX, renovation, maintenance and property improvement initiatives, ensuring timely execution and effective utilization of resources.

·         Ensure compliance with company policies, SOPs, statutory requirements, safety standards, food safety, security and other applicable regulations.

·         Build and maintain strong relationships with Owners, Management, corporate clients, business partners, government authorities and industry stakeholders.

·         Establish a culture of service excellence, professionalism, accountability, teamwork, innovation and continuous improvement throughout the organization.

·         Review operational and financial performance regularly and take timely corrective and strategic actions to achieve business objectives.

·         Represent the hotel as a senior leader and brand ambassador, strengthening its reputation, market presence and stakeholder confidence.

·         Ensure effective crisis management, business continuity and protection of the hotel's people, guests, assets and business interests.

·         Report regularly to Management / Board on hotel performance, key challenges, opportunities and recommended actions.

·         Perform other strategic and operational responsibilities as assigned by the Management / Board.

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2