GSA (Guest Service Agent)

Job Description

Title: GSA (Guest Service Agent)

Company Name: The Peninsula Chittagong Limited

Vacancy: --

Age: Na

Job Location: Chattogram

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Call Center, Resort

• Bachelor/Honors

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel, Call Center, Resort

• Both males and females are allowed to apply. Female candidates are highly encouraged to apply.

• Excellent Communication Skills.

• Proficiency in English, knowledge of additional languages is a plus.

• A customer-oriented and professional attitude.

• An outgoing personality and outstanding communication abilities.

• Computer proficiency for regular work like MS office, email communication etc.

• Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Handle guest complaints and concerns in an efficient and timely manner.

• Oversee VIP guests, arrivals and departures and answer their inquiries.

• Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

• Handle inquiries and provide correct information to the concerns regarding details of reservation.

• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.

• Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.

• Assist guests with language, translations, information, guest directory, menus etc. as required and culture.

• Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.

• Ensure the reception and guest areas are well stocked with stationery and Presentation information.

• Take messages for guests ensuring messages are delivered or forwarded Promptly.

• Checkout guests in a friendly and efficient manner and retrieve room keys cards.

• Post all charges to the appropriate account.

• Generate reports in accordance with the departmental needs;

• Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.

• Handle group bookings as well as end to end reservations processes

• Check arrival list for next day arrival bookings.

• Follow up on any outstanding requests or problems from the previous day(s)

• Write notes in Log Book properly for immediate actions to be done by the concerned department.

• Note (with signature) all general notes in Follow-up book that to be followed by all associates of the Front Office department.

• Provide guest feedback to the Management in a timely manner.

• Perform other responsibilities as assigned by the FOM.

• Profit share,Provident fund,Insurance,Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2