Front Office Manager/ Assistant Front Office Manager

Job Description

Title: Front Office Manager/ Assistant Front Office Manager

Company Name: The Peninsula Chittagong Limited

Vacancy: 1

Age: Na

Job Location: Chattogram

Salary: Negotiable

Experience:

• 7 to 10 years
• The applicants should have experience in the following business area(s): Hotel

• Bachelor/Honors

• 7 to 10 years
• The applicants should have experience in the following business area(s): Hotel

• Manage and monitor activities of all employees in the Front Office (FO) Department making sure that they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed

• Manage & motivate the front office team in order to provide a high standard of service to the guests

• Integrate & train FO associates and staff providing support for skill development

• Maintain a professional and high quality service oriented environment at all times

• Inform all Front Office associates and staff of the daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

• Undertake full responsibility for Scheduling and Payroll of the department.

• Undertake full responsibility for managing operating expenses and purchasing for the department

• Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Up sell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel

• Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication

• Coordinate daily activities with hotel management team on a daily basis.

• Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.

• Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staffs are fully trained in emergency procedures. This position is a member of the hotel`s emergency response team.

• Profit share, Provident fund, Insurance, Gratuity

• Lunch Facilities: Full Subsidize

• Salary Review: Yearly

• Festival Bonus: 2

• Attractive salary package with lucrative benefits will be offered to the deserving candidate