Manager (Operations)

Job Description

Title: Manager (Operations)

Company Name: Tanvir Bashundhara Group

Vacancy: 01

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Tk. 60000 - 120000 (Monthly)

Experience: --

Published: 2026-08-16

Application Deadline: 2026-08-22

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Lead operational preparation activities for the park's pre-opening phase.

• Develop a comprehensive pre-opening operational readiness plan

• Coordinate with project, engineering, procurement, HR, IT, security, marketing and other departments to ensure operational readiness.

• Prepare and implement pre-opening checklists and readiness assessments.

• Participate in testing and commissioning of rides, attractions, equipment and operational facilities.

• Develop and implement the overall operational plan for the park.

• Establish daily, weekly, monthly and seasonal operating plans based on expected visitor volume.

• Ensure smooth execution of all park operations during normal days, weekends, holidays and peak seasons.

• Develop SOPs, operational guidelines, checklists and work instructions for critical operational activities.

• Establish a strong safety culture across the park.

• Ensure safe operation of rides, attractions, play areas, equipment and public facilities.

• Implement daily safety inspection and operational readiness checklists.

• Ensure a high-quality customer experience throughout the visitor journey.

• Establish customer service standards for ticketing, entry, attractions, food areas, washrooms, waiting areas and exit points.

• Monitor customer satisfaction and identify recurring service issues.

• Handle escalated customer complaints and resolve issues professionally.

• Ensure all rides, games, attractions and operational facilities are ready before opening each day.

• Monitor attraction availability, downtime and utilization.

• Ensure proper operating procedures are followed by attraction operators.

• Monitor queues and visitor movement to ensure smooth crowd flow.

• Coordinate with Engineering and Maintenance teams to ensure preventive and corrective maintenance.

• Develop and monitor preventive maintenance schedules for rides, attractions, buildings, utilities and operational equipment.

• Monitor equipment breakdowns and minimize operational downtime.

• Identify opportunities to reduce unnecessary operational costs without compromising safety or customer experience.

• Monitor manpower, utilities, maintenance, consumables and other operating costs.

• Establish duty rosters and shift schedules.

• Conduct daily briefings and operational meetings.

• Set performance expectations and KPIs for operational employees.

• Maintain discipline and professional standards across the operations team.