Trip Management Specialist
Job Description
Title: Trip Management Specialist
Company Name: Galaxy Bangladesh Group
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Online verification of business stakeholders.
∎ Ensure required business and regulatory compliance during verification process.
∎ Adhere to verification response time as per service level agreements.
∎ Closely and constantly monitor shipment/trip progress, utilizing standard processes and internal tools.
∎ Troubleshoot and provide instant solutions to problems within tight deadlines.
∎ Continuously communicate with all relevant stakeholders through phone, text, email and any other effective mode of communication in order to ensure satisfactory end to end experience.
∎ Enter data into online platforms.
∎ Provide feedback to Management identifying scopes of development for the purpose of continuously improve operating procedures and efficiency.
∎ Help business stakeholders to effectively and efficiently use company's applications and services in order to improve their performance and consequently grow their business with the company.
Additional Requirements:
∎ Age 26 to 30 years
∎ Both males and females are allowed to apply
∎ Experience in customer facing roles.
∎ Customer service, Telesales experience a plus.
∎ Work experience in transportation / logistics / automotive industry a plus.
∎ High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
∎ Possess strong interpersonal and time management skills.
∎ Strong operational mindset with can-do attitude.
∎ Tech-savvy with a knack for process improvement.
∎ Willing to dive in and do what's needed, regardless of whether it's in the job description or not.
∎ Problem-solving skills, multi-tasking ability with keen attention to details.
∎ Self-motivated: able to work independently and think creatively to deliver results.
∎ Good written and oral communication skills both in Bangla and English.
∎ Active listening skill.
∎ Ability to work following roster duties including overnight shifts, weekends and Govt. holiday duties.
∎ Team oriented, helpful, professional and focused.
∎ Able to remain calm and exercise sound judgment under pressure.
Salary: Negotiable
Compensation & Other Benefits:
∎ As per company policy
Application Deadline: June 30, 2019
Company Information:
∎ Galaxy Bangladesh Group
∎ Address : Taj Marriot (5th floor) 25 Gulshan Avenue, Gulshan-1, Dhaka 1212
∎ Web : www.galaxybd.com
∎ Business : Galaxy Bangladesh Group comprises of :
(GSA for Qatar Airways Cargo/Oman Air/Maldivian Airlines/ Bangkok Airways/ Spice Jet / THE WAY Dhaka/ Galaxy Express Ltd. (DPD)/ VFS Global ( GFSL)/ Shipping-Hapag-Lloyd Bangladesh Shipping Line/Freight forwarding-Galaxy World Logistics Ltd/GBX Logistics Ltd /Tours-Travels etc.
Category: Production/Operation
Read Before Apply: eJogajog Limited is a concern of Galaxy Bangladesh group, focusing on various areas of supply chain including transportation, inventory, logistics etc. eJogajog is launching an online marketplace for commercial transportation through which we are envisioning to transform the supply chain industry in Bangladesh by designing a technology platform where both the customer and service providers will match their needs in real-time basis to ensure higher utilization and efficiency.
