Transport Desk Associate

Job Description

Title: Transport Desk Associate

Company Name: Unique Hotel & Resorts PLC (The Westin Dhaka & Sheraton Dhaka)

Vacancy: 01

Age: 23 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel

• Higher Secondary
• Diploma

• 1 to 3 years
• The applicants should have experience in the following business area(s): Hotel

• Age 23 to 35 years
• Only Male

• Strong interpersonal and communication skills.

• Ability to work in a team-oriented and guest-focused environment.

• Proficiency in handling guest communication, English-speaking and transport scheduling.

• Knowledge of vehicle maintenance procedures.

Unique Hotel & Resorts PLC (A Concern of Unique Group) is seeking a Transport Desk Associate to join the Transport & Logistics team for The Westin Dhaka and Sheraton Dhaka. If you have prior experience in the hospitality sector, especially in hotel operations, this role could be the perfect fit for you.

• Monitor guest arrival and departure lists; report to the manager of transport & logistics.

• Check the daily car booking log and reservations to ensure all guest transportation needs are met.

• Inspect vehicle cleanliness and refreshment arrangements in compliance with Marriott brand standards.

• Ensure drivers maintain proper grooming and attire as per hotel guidelines.

• Receive and escort guests arriving from the airport via hotel vehicles to the reception.

• Oversee maintenance, servicing, and documentation for all hotel vehicles.

• Coordinate with workshops for repairs and servicing, and report updates to the Department Head.

• Communicate effectively in English with in-house and external guests via email, phone, or in person regarding travel requirements.

• Manage transport-related cashiering and billing through the Property Management System (PMS).

• Prepare car servicing reports, identify issues, and report to the manager or maintenance team.

• Schedule drivers and allocate vehicles for guest travel based on requirements.

• Coordinate with the airport for arrival guest car arrangements in line with flight schedules.

• Ensure proper duty handover with follow-up notes in the duty logbook.

• Immediately report any service-related or vehicle issues to the manager of transport & logistics.

• Mobile bill,Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Attractive Service Charge benefit

• Compensatory Duty Meal

• Festival bonuses

• Provident fund

• Group Insurance Coverage

• In-house doctor support

• Additional benefits as per company policy