Trainee Executive/Executive - Customer Relationship Management

Job Description

Title: Trainee Executive/Executive - Customer Relationship Management

Company Name: Suvastu Properties Ltd.

Vacancy: 3

Age: 24 to 35 years

Job Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:

• At most 3 years
• The applicants should have experience in the following business area(s): Engineering Firms, Architecture Firm, Real Estate, Developer, Real Estate Startup

• Bachelor of Science (BSc) in Civil Engineering

• At most 3 years
• The applicants should have experience in the following business area(s): Engineering Firms, Architecture Firm, Real Estate, Developer, Real Estate Startup

• Age 24 to 35 years

• Fluent in both spoken and written English.

• Excellent communication and negotiation skills.

• Strong interpersonal and relationship-building abilities.

• Ability to work effectively under pressure and handle multiple tasks.

• Customer-focused mindset with problem-solving attitude.

Job Context: We are looking for dedicated professionals to join our dynamic team, with a strong focus on maintaining excellent customer relationship management with clients and landowners.

Job Responsibilities:

• Maintain a communication schedule via phone and email, prioritize tasks, attend meetings, prepare action plans, and review progress.

• Have a good understanding of drawings.

• Demonstrate professionalism, proper manners, and excellent customer service skills.

• Maintain strong relationships with clients to explore potential business opportunities.

• Independently handle critical issues while effectively convincing clients and landowners.

• Coordinate internal modification work and handle related settlements.

• Manage material selection and prepare demand/refund costing for clients and landowners.

• Conduct project visits with clients and landowners as required.

• Stay updated on market trends and resolve customer issues promptly.

• Assist in creating a one-stop customer care solution through efficient team collaboration.

• Coordinate with other departments regarding customer-related issues.

• Perform any other tasks assigned by the HoD or top management.

• Mobile bill,Credit card
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Conveyance Bill.

• Contributory Welfare Fund after Probation Period.

• Other benefits & facilities will be provided as per existing company policy.