Trainee Engineer/ Engineer - Network Operation Centre
Job Description
Title: Trainee Engineer/ Engineer - Network Operation Centre
Company Name: Fiber @ Home Ltd.
Vacancy: 2
Age: 25 to 32 years
Job Location: Gazipur (Kaliakair)
Salary: Negotiable
Experience:
- At least 1 years
- Freshers are also encouraged to apply.
Published: 2025-07-15
Application Deadline: 2025-08-14
Education:
- Bachelor of Science (BSc) in Electrical & Electronic Engineering
- Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
- Bachelor of Science (BSc) in Computer Science & Engineering
- Bachelor of Science (BSc) in Communication Engineering
Requirements:
- At least 1 years
- Freshers are also encouraged to apply.
Skills Required: Network Operation
Additional Requirements:
- Age 25 to 32 years
- Freshers are also encouraged to apply.
Responsibilities & Context:
Work in a roster to cover 3 shifts per day, ensuring 24x7 service delivery.
Maintain 24x7 communication with the top 20 ISP clients via live chat and other tools.
Collaborate with O&M teams to provide real-time fault resolution updates to clients.
Proactively deliver effective updates to clients to make them feel valued.
Follow the internal escalation matrix for faster fault restoration.
Log accurate complaint details using systems and tools efficiently.
Prioritize client satisfaction during all the communications.
Job Other Benifits:
Mobile bill, Provident fund, Weekly 2 holidays, Profit share
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
Life Insurance, Medical Insurance, Welfare Fund
End of Service Benefit
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
