Ticketing & Reservation Executive

Job Description

Title: Ticketing & Reservation Executive

Company Name: Wanderlust Trails Travels Ltd.

Vacancy: 2

Age: 23 to 30 years

Job Location: Dhaka (Badda)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator

• Bachelor of Commerce (BCom)
• Bachelor of Business Administration (BBA)
• Bachelor of Business Studies (BBS)
• Bachelor of Arts (BA)

• GDS Certification is must

• 2 to 4 years
• The applicants should have experience in the following business area(s): Travel Agency, Tour Operator

• Age 23 to 30 years
• Only Male

• Strong customer-service mindset·       

• Good communication skills in English and Bangla·       

• Good knowledge of MS Office, particularly Excel·       

• Ability to work under pressure and meet strict ticketing deadlines·       

• Ability to handle multiple bookings simultaneously·       

• Professional telephone and email communication·       

• Teamwork and coordination skills·       

• Willingness to work flexible hours, weekends, or holidays when required by business operations·       

• Ability to work under pressure and meet sales targets 

Reservation & Ticketing

• Handle domestic and international air ticket reservations and ticket issuance.

• Create, modify, retrieve, and manage PNRs accurately.

• Check flight availability, schedules, seat status, fare options, and applicable booking conditions.

• Prepare accurate fare quotations and itineraries for customers and corporate/B2B clients.

• Issue tickets within applicable Ticketing Time Limits (TTL).

• Process ticket reissue, revalidation, cancellation, refund, void, and no-show cases according to airline rules.

• Handle ancillary services, seat selection, baggage, meals, and EMD transactions where applicable.

• Monitor booking queues, ticketing deadlines, schedule changes, and airline notifications.

 GDS & Airline Systems

• Operate GDS platforms such as Amadeus, Sabre, and/or Galileo/Travelport.

• Use airline web portals and NDC platforms where required.

• Maintain accurate PNRs and follow proper GDS booking procedures.

• Ensure correct fare pricing, fare construction, taxes, commissions, and applicable service charges.

• Stay updated on airline schedules, routes, fare rules, promotional fares, and ticketing policies.

 Reissue, Refund & After-Sales Support

• Calculate applicable penalties, fare differences, taxes, and service charges for reissues.

• Process refunds and cancellations according to airline fare rules and company procedures.

• Handle involuntary changes, flight cancellations, schedule changes, and rerouting cases.

• Provide timely after-sales support to customers and corporate clients.

• Coordinate with airlines, consolidators, GDS helpdesks, and suppliers to resolve complicated ticketing issues.

Customer & Corporate Client Handling

• Communicate professionally with customers through phone, email, WhatsApp, and other company communication channels.

• Support corporate clients and B2B travel partners with reservations, quotations, ticketing, and after-sales services.

 Compliance & Financial Coordination

• Follow airline fare rules, ticketing policies, company SOPs, and applicable IATA/BSP procedures.

• Maintain proper records of issued tickets, refunds, reissues, voids, and cancellations.

• Coordinate with the Accounts/Finance team regarding ticket sales, refunds, receivables, and reconciliation.

• Assist in monitoring and resolving ADM/ACM issues.

 Reporting & Documentation

• Prepare daily/weekly/monthly ticketing and sales reports.

• Maintain proper documentation of PNRs, tickets, refunds, reissues, and other transactions.

• Monitor pending refunds, booking queues, unpaid bookings, and ticketing deadlines.

• Mobile bill,Performance bonus,Profit share
• Salary Review: Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2