Tenant Onboarding & Complaint Management Executive

Job Description

Title: Tenant Onboarding & Complaint Management Executive

Company Name: A Large Group of Company

Vacancy: --

Age: 30 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 3 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies

• Graduate in any Discipline preferably in Business Administration

• Up to 4 years of experience in real estate, property management, or hospitality services.

• Prior exposure to tenant relations, complaint handling, and onboarding processes.

• Strong knowledge of real estate laws, rental agreements, and hospitality standards.

• Excellent communication, negotiation, and interpersonal skills.

• Familiarity with CRM tools and tenant management systems.

• 3 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies

• Age 30 to 35 years
• Only Male

Complaint Management of Tenants

• Act as the primary point of contact for tenant complaints and service issues.

• Coordinate with maintenance, operations, and property management teams to address issues.

• Provide clear communication and updates to tenants regarding complaint resolution.

• Escalate unresolved or complex complaints to senior management when necessary.

• Maintain a complaint log and generate reports to identify recurring issues.

• Implement proactive measures to reduce future complaints’

Tenant Onboarding

• Identify and engage potential tenants through marketing and outreach initiatives.

• Conduct property tours and explain features, amenities, and rental terms.

• Assist tenants with application processes, documentation, and contract signing.

• Verify tenant eligibility and ensure compliance with legal and company requirements.

• Coordinate move-in schedules and ensure smooth onboarding experiences.