Technical Support Engineer (IPSTP & SMS)
Job Description
Title: Technical Support Engineer (IPSTP & SMS)
Company Name: Automas Technologies
Vacancy: 1
Age: 22 to 35 years
Job Location: Dhaka, Dhaka (Japan Garden City, Mohammadpur)
Salary: Tk. 12000 - 15000 (Monthly)
Experience:
- At most 2 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure
- Freshers are also encouraged to apply.
Published: 2025-10-16
Application Deadline: 2025-11-15
Education:
- Bachelor in Engineering (BEngg)
- Diploma in Engineering
- Bachelor of Science (BSc)
Requirements:
- At most 2 years
- The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure
- Freshers are also encouraged to apply.
Skills Required: Customer Handling,Customer Support,IP Telephone and IPPBX Marketing,IPPBX Marketing,Issabel,IT Support Service,MS Office,Telecommunication Service
Additional Requirements:
- Age 22 to 35 years
- Only Male
Basic knowledge of networking, IP Telephony, and VoIP systems.
Familiarity with routers, switches, and networking equipment.
Strong problem-solving skills and the ability to manage technical challenges effectively.
Excellent communication skills with a customer-focused approach.
Responsibilities & Context:
Job Summary:
We are seeking dedicated and technically skilled individuals to join our team as Technical Support Engineers for IPTSP (IP Telephony Service Provider) & Bulk SMS Service. The ideal candidates should have a strong understanding of Bulk SMS Portal,networking, VoIP, and telecommunication systems. This role requires problem-solvers who can handle network troubleshooting, system maintenance, and provide exceptional client support.
Key Responsibilities:
Provide support for SMS & IPTSP-related issues, including troubleshooting and resolving technical problems.
Install, configure, and maintain IP Telephony systems.
Monitor and manage network infrastructure, including routers, switches, and wireless access points.
Work closely with the technical team to ensure the smooth operation of IPTSP & SMS services.
Address customer inquiries and deliver effective solutions to enhance client satisfaction.
Document technical issues and maintain records of resolutions.
Handover SMS portal To the Clients & Provide Necessary Supports at anytime.
Job Other Benifits:
- T/A,Mobile bill,Performance bonus,Tour allowance
- Salary Review: Yearly
- Festival Bonus: 2
Opportunity to work in a fast-growing technology sector.
Professional development and continuous learning opportunities.
Friendly and collaborative work environment.
Yearly performance bonuses based on individual and team achievements.
Opportunity to work with the latest technologies in IP Telephony.
Career advancement opportunities within the company.
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
