Call Center/Telesales Executive

Job Description

Title: Call Center/Telesales Executive

Company Name: Automas Technologies

Vacancy: 2

Age: Na

Job Location: Dhaka (Mohammadpur)

Salary: Tk. 12000 - 15000 (Monthly)

Experience: --

Published: 2026-06-30

Application Deadline: 2026-07-30

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Handle inbound and outbound customer queries via phone, email, and chat.

• Promote products/services clearly and professionally

• Understand customer needs and suggest suitable solutions

• Handle customer queries via phone, email, chat, and Facebook Messenger.

• Generate and qualify sales leads

• Provide technical and non-technical support related to our products and services.

• Maintain customer records, update CRM systems, and track support tickets.

• Follow up with interested customers to close sales

• Coordinate with the technical team to resolve customer issues efficiently.

• Ensure high levels of customer satisfaction through prompt and professional communication.

• Assist in troubleshooting VoIP, CRM, Bulk SMS and call center solutions.

• Generate reports on customer feedback and support activities.

• Collect potential leads from Facebook Page, LinkedIn, and Google, and make cold calls to introduce our services.

• T/A,Mobile bill,Tour allowance,Performance bonus,Gratuity,Over time allowance
• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary based on experience.

• Performance-based incentives.

• Opportunity for career growth in the IT & Telecom industry.

• Friendly and professional work environment.