Technical Support Engineer (IPT)

Job Description

Title: Technical Support Engineer (IPT)

Company Name: Automas Technologies

Vacancy: 1

Age: 20 to 40 years

Job Location: Dhaka, Dhaka (Mohammadpur)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure
• Freshers are also encouraged to apply.

• Bachelor in Engineering (BEngg)
• Diploma in Engineering
• Bachelor of Science (BSc)

• At most 2 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service, Computer Hardware/Network Companies, Technical Infrastructure
• Freshers are also encouraged to apply.

• Age 20 to 40 years
• Only Male

• Basic knowledge of networking, IP telephony, and VoIP.

• Ability to configure and troubleshoot routers, switches, IP phones, and IP PBX systems.

• Willingness to provide both remote and onsite technical support.

• Strong problem-solving and customer communication skills.

Job Summary:

We are seeking dedicated and technically skilled individuals to join our team as Technical Support Engineers for IPTSP (IP Telephony Service Provider). The ideal candidates should have a strong understanding of networking, VoIP, and telecommunication systems. This role requires problem-solvers who can handle network troubleshooting, system maintenance, and provide exceptional client support.

Key Responsibilities:

• Provide support for IPTSP-related issues, including troubleshooting and resolving technical problems.

• Install, configure, and maintain IP Telephony systems.

• Monitor and manage network infrastructure, including routers, switches, and wireless access points.

• Work closely with the technical team to ensure the smooth operation of IPTSP services.

• Address customer inquiries and deliver effective solutions to enhance client satisfaction.

• Document technical issues and maintain records of resolutions.

• T/A,Mobile bill,Performance bonus,Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2

• Opportunity to work in a fast-growing technology sector.

• Professional development and continuous learning opportunities.

• Friendly and collaborative work environment.

• Yearly performance bonuses based on individual and team achievements.

• Opportunity to work with the latest technologies in IP Telephony.

• Career advancement opportunities within the company.