Team leader, Telesales and Lead Generation – Call Center

Job Description

Title: Team leader, Telesales and Lead Generation – Call Center

Company Name: 1000FIX Services Ltd.

Vacancy: 1

Age: 22 to 30 years

Location: Dhaka

Minimum Salary: Tk. 20000 (Monthly)

Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Call Center

Published: 6 Apr 2024

Education:
∎ Bachelor of Science (BSc)
∎ Bachelor of Business Administration (BBA)
∎ Masters

Requirements:

Additional Requirements:
∎ Age 22 to 30 years
∎ • Age 22 to 30 years.
∎ • Verbal and written communication skills.
∎ • Professional personal presentation.
∎ • Customer service orientation.
∎ • Information management.
∎ • Organization and planning.
∎ • Attention to detail.
∎ • Initiative.
∎ • Reliability.
∎ • Stress tolerance.
∎ • Computer Literacy: Sound knowledge in word, excel etc.
∎ • Similar work experience of same post will be added an advantage but not required necessarily.

Responsibilities & Context:
∎ • This position will supervise a team and manage overall call center activities of a respective region.
∎ • Call Center team leader is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.
∎ • Good understanding in workforce management.
∎ • Outstanding collaboration and co-ordination capacity across team.
∎ • Must be KPI driven.
∎ • Handling Customer Queries.
∎ • Take & reply messages.
∎ • Replying Corporate Mail and relationship buildup with customer.
∎ • Provide information over phone.
∎ • Provide remote support.
∎ • Manage Customer Sales/Service Requirement.
∎ • Handling online issues and pass it to concern department.
∎ • General administrative and office support.

Skills & Expertise:

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216

Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 6 May 2024

Category: IT/Telecommunication