Deputy Manager, Application Implementation; Microfinance Programme

Job Description

Title: Deputy Manager, Application Implementation; Microfinance Programme

Company Name: BRAC

Vacancy: --

Age: At least 24 years

Job Location: Dhaka

Salary: --

Experience:

• At least 2 years

• Bachelor's in CSE or equivalent from any reputed educational institute.

• At least 2 years

• Age At least 24 years

Additional Job Requirements:

• Strong knowledge of enterprise applications, application support, system architecture, testing, deployment, incident management, and service delivery.

• Experience in application troubleshooting, UAT, production deployment, stakeholder coordination, user training, and performance reporting.

• Understanding of microfinance operations, business processes, and technology-enabled financial services will be an advantage.

• Strong analytical, communication, problem-solving, and stakeholder management skills.

• Results-oriented with excellent planning, collaboration, adaptability, and a strong customer service mindset.

Experience Requirements:

• Minimum 2 years’ experience in application support/ implementation/ IT operations.

BRAC is an international development organisation founded in Bangladesh that partners with over 100 million people living with inequality and poverty globally to create sustainable opportunities to realise potential.
BRAC Microfinance provides people who cannot access traditional financial banking services with access to a suite of financial services, including loans, savings and microinsurance. We provide an alternative to high-interest loans from informal lenders, supporting families to invest in income-generating activities, build assets, and reduce vulnerability to health shocks and natural disasters. Passionate about finance beyond formal banking systems? Join the BRAC Microfinance team to help build a more financially-inclusive society, where everyone can access finance when they need it - safely, responsibly and sustainably.
Working at brac is not like any other job. It is a platform where you can bring about real change for people who need it the most. We are not just dreaming of a better world, we are building it. Join us to find the way.
Job Purpose: This role is responsible for supporting enterprise applications by ensuring effective UAT and live execution, applications rollout, user onboarding, and operational support readiness. The role will also work closely with business stakeholders, vendors, and technical teams to ensure smooth implementation, high system adoption, and efficient support operations. The role contributes to ensuring reliable, scalable, and user-friendly digital solutions aligned with business goals.
Location: BRAC Field Office, Dhaka
Key Responsibilities:

• Assist UAT & Live Execution Management, ensuring proper test planning, execution, validation, and smooth transition from UAT to production.

• Drive Stakeholder Coordination & Rollout Support to ensure successful deployment of applications across branches and business units.

• Enable System Adoption & Onboarding, including user training, change management, and ensuring effective utilization of systems.

• Support and manage enterprise application operations, ensuring smooth functionality and timely issue resolution.

• Assist in developing and implementing support processes, SOPs, and operational guidelines for application management.

• Monitor support performance (SLA/KPI) and contribute to improving service quality and user satisfaction.

• Collaborate with stakeholders, vendors, and internal teams to ensure effective communication and issue resolution.

• Support incident and problem management by maintaining Incident & Risk Registers, tracking issues, and ensuring proper RCA and resolution.

• Assist in preparing reports on system performance, user feedback, and operational improvements.

• Act as a coordination point for resolving complex issues with vendors and internal teams.

• Stay updated with enterprise applications and emerging technologies relevant to microfinance operations.

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the program’s goals of safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.

• Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.

• Festival Bonus, Contributory Provident Fund, Gratuity, Performance Bonus, Health and Life Insurance, Maternity/ Paternity Leave and others as per policy.