Sr. Support & Network Engineer

Job Description

Title: Sr. Support & Network Engineer

Company Name: City Online Ltd.

Vacancy: 5

Age: At least 26 years

Job Location: Dhaka, Gazipur

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Bachelor of Science (BSc) in Computer Science & Engineering
• Bachelor/Honors
• Masters

• Graduate/Post Graduate Degree in any discipline from a recognized university (preferably with a major in Computer Science or a related field).

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Age At least 26 years

• 1–3 years of professional experience, preferably in ISP Operations.

• Strong knowledge of Mikrotik, FTTH Devices, Cisco Switches, and professional email communication.

• Sound understanding of TCP/IP, Subnetting, Mail Server, FTP, MRTG, OLT, ONU, and network troubleshooting.

• Experience in Switch & Router Configuration and Structured Network Cabling.

• Strong knowledge of Mikrotik administration and maintenance.

• Ability to understand customer technical requirements and resolve network-related issues efficiently.

• Strong analytical, problem-solving, communication, and teamwork skills.

• Additional Preference:

• Previous experience working with an Internet Service Provider (ISP) will be highly preferred.

• Professional certifications related to Networking or Mikrotik will be considered an advantage.

• Candidates with strong troubleshooting skills and hands-on experience in enterprise networking environments will receive priority.

City Online Ltd. is a reputed Internet Service Provider (ISP). To strengthen our Technical Operations Team, we are looking to hire a skilled, dedicated, and responsible Sr. Support & Network Engineer.

In this role, the selected candidate will be responsible for managing, monitoring, troubleshooting, and maintaining our network infrastructure while providing technical support to ensure uninterrupted and reliable internet services.

Key Responsibilities:

• Install, configure, and maintain networking systems, including LAN, WAN, VPN, and Wireless Networks.

• Configure and manage Mikrotik routers, switches, firewalls, and other networking devices to ensure secure and reliable connectivity.

• Demonstrate strong knowledge of VLAN, VTP, Trunking Protocols, and Inter-VLAN Routing.

• Monitor network performance using network monitoring tools and promptly identify and resolve network faults.

• Diagnose and resolve customer technical issues through phone calls, emails, remote support, and on-site visits.

• Analyze network logs, traffic, and performance reports to identify root causes and improve network stability and security.

• Implement network enhancements and optimize existing infrastructure for better performance and reliability.

• Prepare technical documentation, reports, and maintain accurate operational records.

• Deliver timely technical support and ensure maximum customer satisfaction.

• Work on a 24/7 roster shift to ensure uninterrupted network operations and support services.

• Continuously learn and adapt to new networking technologies and industry best practices.

• Salary will be negotiated based on experience and skill level.

• Financial benefits as per the rules and regulations of the company.

• Professional and friendly working environment.

• Opportunities for skill development and long-term career growth.