Sr. Support and Network Engineer.

Job Description

Title: Sr. Support and Network Engineer.

Company Name: City Online Ltd.

Vacancy: 5

Age: 22 to 32 years

Job Location: Dhaka, Gazipur

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Bachelor/Honors
• Masters

• Graduate/ Post Graduate Degree in any discipline from any recognized university (preferably Major in Computer Science.

• 1 to 3 years
• The applicants should have experience in the following business area(s): ISP

• Age 22 to 32 years
• Only Male

• Applicant should have professional experience, especially in ISP Operations.

• Advanced knowledge on Mikrotik, FTTH Devices, Cisco Switches, and email communication.

• Understand user technical requirements & network problems.

• Have sound knowledge of TCP / IP, Subnetting, Mail Server, FTP, MRTG, OLT, ONU.

• Switch & Router configure.

• Structured network cabling.

• Administration and maintenance of Mikrotik knowledge must.

Job Description/Responsibilities

• Install, configure, and maintain networking systems, including LAN, WAN, VPN, and Wireless networks.

• Manage and configure network devices such as Mikrotik routers, switches, and firewalls, ensuring smooth and secure connectivity.

• Demonstrate professional expertise in VLAN, VTP, trunking protocols, and inter-VLAN routing.

• Possess a sound understanding of transmission networks and their operational principles.

• Monitor network systems using network monitoring tools, promptly responding to alerts and resolving any detected faults.

• Engage directly with clients to identify, analyze, and resolve technical and IT-related challenges efficiently.

• Provide technical support and respond to customer inquiries through phone calls, emails, and on-site visits.

• Implement innovative network solutions and enhance existing infrastructure for improved efficiency and security.

• Conduct in-depth analysis of network logs, data, and performance reports to identify root causes of issues and mitigate security vulnerabilities.

• Maintain proper documentation and prepare necessary technical and operational reports.

• Deliver timely and effective network services, assistance, and solutions to ensure maximum customer satisfaction.

• Work under a 24/7 roster shift, ensuring uninterrupted technical support and system uptime.

• Continuously learn and adapt to new technologies, demonstrating a proactive and quick-learning attitude.

• Financial benefits as per the rules & regulations of the company.