Network Engineer (L2)

Job Description

Title: Network Engineer (L2)

Company Name: Searchlite Communications Ltd.

Vacancy: --

Age: At least 25 years

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service

• Bachelor in Engineering (BEngg) in Computer Science & Engineering

• 3 to 7 years
• The applicants should have experience in the following business area(s): Telecommunication, IT Enabled Service

• Age At least 25 years

• Minimum 2 years of hands-on experience supporting enterprise or cloud networking environments.

• Experience with private cloud platforms is highly preferred and certification on CCNA / CCNP Enterprise will be added advantage.

• Participating in cloud migration, deployment, and infrastructure upgrade projects. Experience with network automation, Infrastructure as Code (IaC), and DevOps practices. Exposure to hybrid cloud integration, API-based networking, and container networking (e.g., Kubernetes, CNI plugins).

• Strong experience in incident, problem, and change management following ITIL processes.

We are seeking an experienced L2 Engineer for our client for the operation, administration, troubleshooting, and maintenance of the Cloud Platform networking infrastructure. The role provides Level 2 technical support for cloud network services, ensuring high availability, performance, security, and compliance with Service Level Agreements (SLAs). The engineer collaborates with L1 Operations, L3 Engineering, Platform, Security, Compute, Storage, Database, and Customer Support teams to resolve incidents, implement changes, and optimize cloud network services.

Key Responsibilities:

• Responsible to maintain Cloud network infrastructure to ensure high availability and service continuity. Operate and support physical and virtual network environments, including Spine-Leaf architecture and L2, L3 SDN-based networks, VLAN, VXLAN, BGP, OSPF, Static Routing & VRRP, DNS, DHCP, NAT, & VPN services, VLBs, Network ACLs, etc.

• Perform routine health checks, preventive maintenance, and capacity monitoring to ensure compliance with operational procedures and Service Level Agreements (SLAs).

• Provide Level 2 technical support for network-related incidents escalated from L1 Operations. Diagnose, troubleshoot, and restore network services within agreed SLA timelines. Coordinate with L3 Engineering, Huawei TAC, and vendor support for complex issues. Perform Root Cause Analysis (RCA) and recommend preventive actions.

• Execute approved network configuration changes following ITIL Change Management processes. Configure and maintain VLANs, VXLANs, routing policies, VRFs, firewall rules, and load balancing services. Validate network functionality after implementation and execute rollback procedures when required. Support software and firmware upgrades for network devices.

• Monitor network performance metrics, including bandwidth utilization, latency, packet loss, CPU, and memory usage. Identify performance bottlenecks and recommend optimization measures. Analyze capacity trends and support infrastructure scaling initiatives.

• Implement and maintain network security policies, firewall configurations, and security groups. Monitor for network security events and support vulnerability remediation activities. Ensure compliance with cybersecurity standards and organizational security policies.

• Support disaster recovery (DR) testing and business continuity activities. Verify network redundancy, failover mechanisms, and high-availability configurations. Assist in service recovery during planned and unplanned outages.

• Maintain accurate network topology diagrams, configuration records, SOPs, runbooks, and operational documentation.