Center In Charge, After Sales Service

Job Description

Title: Center In Charge, After Sales Service

Company Name: 1000FIX Services Ltd.

Vacancy: 05

Age: At least 25 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 1 year

• Bachelor's degree in Business Administration, Management, Marketing, Engineering, or any relevant discipline.

• 1–2 years of experience in after-sales service, customer service, retail operations, or service center management.

• Candidates with relevant experience in after-sales service, customer service, or service center operations will be given preference.

• At least 1 year

• Age At least 25 years

• Strong leadership, team management, and customer relationship skills.

• Proven ability to achieve sales, revenue, and operational targets.

• Good analytical, reporting, and problem-solving abilities.

• Proficiency in MS Office and ERP/CRM systems.

• Excellent communication skills in Bangla and English.

• Target-oriented, punctual, self-motivated, and able to work under pressure.

• Willingness to travel within assigned regions when required.

• Oversee daily service center operations and ensure customer satisfaction through prompt and quality service.

• Supervise and coordinate activities of service executives, technical engineers, inventory, accounts, and logistics teams.

• Monitor and achieve service KPIs, productivity targets, and customer satisfaction goals.

• Handle customer complaints and escalations professionally and efficiently.

• Ensure smooth after-sales service operations for home appliances, mobile devices, and IT products.

• Drive sales of products, accessories, and value-added services to achieve revenue targets.

• Build and maintain strong relationships with vendors, customers, and local sales teams.

• Encourage positive customer reviews and convert service interactions into sales opportunities.

• Maintain inventory control and ensure compliance with company policies and service standards.

• Prepare regular operational, sales, and performance reports for management.

• Identify opportunities for service improvement, business growth, and operational efficiency.

• T/A,Mobile bill,Medical allowance,Performance bonus,Provident fund,Profit share
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2