Officer/ Senior Officer- IT & ERP Support

Job Description

Title: Officer/ Senior Officer- IT & ERP Support

Company Name: Deshi Consumer Products Limited.

Vacancy: --

Age: At most 35 years

Job Location: Chattogram

Salary: --

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Real Estate

• Bachelor of Science (BSc) in Computer Science & Engineering

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.

• Relevant professional certifications will be an added advantage.

• 1 to 3 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Real Estate

• Age At most 35 years

• 1–3 years of relevant experience in IT support or system administration.
• Experience with ERP software, preferably in manufacturing, trading, or distribution operations, will be an advantage.
• Fresh graduates with strong technical knowledge may also apply.
• Skills Required:
• Knowledge of computer hardware, software installation, and troubleshooting
• Basic understanding of networking, LAN, Wi-Fi, routers, switches, and internet connectivity
• Familiarity with ERP systems, user access management, data entry, and report generation
• Knowledge of Microsoft Windows, Microsoft Office, email systems, and antivirus tools
• Good communication, problem-solving, and user-support skills
• Ability to work under pressure and respond to urgent technical issues
• Responsible, detail-oriented, and able to maintain confidentiality

Taha Group is a well-reputed and rapidly expanding business conglomerate in Bangladesh, engaged in manufacturing consumer goods and import-based operations. As part of our continued growth, we are seeking a proactive and technically skilled officer—IT & ERP Support. The Officer – IT & ERP Support is responsible for providing day-to-day technical support to users, ensuring the smooth operation of IT systems and ERP software, assisting with system maintenance, and coordinating with relevant departments to resolve technical issues.

Position: Officer/ Senior Officer- IT & ERP Support

Key Responsibilities:

• Provide first-level IT support to employees for hardware, software, network, printer, email, and other technical issues.

• Assist users with ERP-related issues, including login problems, data entry errors, report generation, module access, and system navigation.

• Monitor and maintain desktop computers, laptops, printers, scanners, CCTV systems, and other IT equipment.

• Install, configure, and update operating systems, software applications, antivirus programs, and required IT tools.

• Maintain user accounts, email accounts, passwords, access permissions, and ERP user roles as authorized by management.

• Coordinate with ERP vendors, software developers, and service providers for system issues, updates, and technical support.

• Assist in ERP implementation, module testing, data migration, user training, and system enhancement activities.

• Prepare and maintain IT asset records, hardware inventories, software license records, and support logs.

• Ensure regular data backup, basic data security, antivirus updates, and compliance with company IT policies.

• Troubleshoot network connectivity, internet, Wi-Fi, and local area network issues and escalate complex matters when required.

• Support the preparation of ERP reports and assist departments in using ERP data for operational and management reporting.

• Document common technical issues, solutions, system configurations, and user support activities.

• Conduct basic user training on IT systems, ERP modules, email usage, data security, and company software applications.

• Assist in maintaining IT infrastructure, including servers, routers, switches, attendance devices, and backup systems.

• Attractive remuneration packages for deserving candidates.