Business Growth Operations & Delivery Lead

Job Description

Title: Business Growth Operations & Delivery Lead

Company Name: Appalux Global

Vacancy: 1

Age: 24 to 35 years

Job Location: Dhaka (DOHS Baridhara)

Salary: Tk. 20000 - 25000 (Monthly)

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup

Published: 2026-07-06

Application Deadline: 2026-07-16

Education:

• Bachelor of Science (BSc) in Computer Science & Engineering

Requirements:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Artificial Intelligence (AI) Startup

Skills Required: Budget Management,lead generation,Operations Management,Process optimization,Project Coordination,Project Management,Quality Control,Strong Leadership and Team Building.,Talent Acquisition

Additional Requirements:

• Age 24 to 35 years

Additional Requirements (Must Have)

• Startup mindset—comfortable wearing multiple hats, switching contexts quickly, and building systems where none exist yet

• Genuinely excited to work in a fast-paced, ambiguous, high-growth environment rather than a rigid corporate structure

• Fluent English (written and spoken)—essential for client communication and team coordination

• Ownership mentality—taking full responsibility for project delivery on time and to the highest standards

• Professionalism and reliability—consistent punctuality and accountability in all responsibilities

• Strong organizational and time management skills

• Clear communication and team leadership abilities

• Passionate about process optimization and continuous improvement

• Not juggling side hustles—full commitment to company growth is essential

• Coachable mindset—able to take feedback and apply it effectively
  

Preferred Qualifications (Nice to Have)

• Portfolio or case studies from previous operations management or service delivery projects

• Experience with project scoping, proposal writing, and client management

• Hands-on experience with CRM tools (HubSpot, Pipedrive)

• Familiarity with collaboration platforms (Google Suite, Microsoft Office)

• ChatGPT or AI tool adoption for workflow optimization

• Budget management and resource allocation experience

• Strong interpersonal and negotiation skills for client/vendor relationship management

Responsibilities & Context:

About Our Company

We are a new, fast-growing software service provider specializing in outsourced operations, talent augmentation, and specialized service delivery across multiple industries. Our mission is to scale operations across concurrent business streams while maintaining exceptional service quality and client satisfaction. We work with leading companies and startups to deliver reliable, scalable solutions.

This is a true startup environment. We move fast, priorities shift, and the people who thrive here are the ones who like wearing multiple hats—selling one hour, scoping a project the next, and jumping into hands-on delivery when the team needs it. If you want a narrow, fixed job description, this isn't the role. If you want ownership, variety, and a direct line to the company's growth, read on.

Job Responsibilities

• Identify and generate new business opportunities across multiple service lines

• Review client requirements, assess feasibility, and scope resources to prepare accurate budgets and proposals

• Manage the full project lifecycle from initiation through delivery, ensuring adherence to timelines, budgets, and quality standards

• Participate in client interviews and meetings, often across different time zones

• Manage daily operations of service delivery teams and quality assurance personnel across multiple projects

• Support service delivery and quality control processes, directly participating in operational tasks when necessary

• Ensure adherence to SLAs and KPI targets to maintain client satisfaction and service excellence

• Track performance metrics, maintain detailed project records, and proactively address client concerns

• Document and maintain project guidelines, workflow documentation, and compliance standards

• Collaborate with internal teams to refine service strategies and optimize project execution

• Identify bottlenecks and propose process improvements aligned with client needs and market trends

Educational Requirements

• Bachelor's degree in Computer Science, Engineering

• Equivalent professional experience in tech operations or staff augmentation is acceptable

Experience Requirements

2+ years of experience in:

• IT-Enabled Services (ITES) or outsourced operations

• Data operations, quality assurance, or service delivery roles

• Tech startup or high-growth company environment

• Project coordination or operations management

Job Other Benifits:

Employment Status: Full Time

Job Work Place: Work at office

Company Information:

Gender: Male and Female can apply

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Category: IT & Telecommunication