Title: Support Executive, P & D
Company Name: Premium Connectivity Limited
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Diploma in CSE/ EEE/Network Technologies from renowned institute.
Experience Requirements:
∎ Na
Job Responsibilities:
∎ Respond to customer requests for technical issue resolution
∎ Provide answers to clients by identifying problems, preparing resolution and guiding clients through corrective steps.
∎ Exhibit polite and professional communication via phone, e-mail and other communication media
∎ Escalate issues as required, act as the liaison between the field, monitoring and core engineering teams to drive technical resolution
∎ Manage network servers and technology tools
∎ Work effectively in a team environment with pleasant, professional, and courteous personality skills
∎ Prepare and analyze technical reports according to requirement
Additional Requirements:
∎ Customer service skills
∎ Strong decision-making skills
∎ Managing processes
∎ Analyzing information
∎ Help desk experience
∎ Experience in Microsoft Office Word, Excel, and PowerPoint
∎ Routing, switching, security, monitoring system & troubleshooting in ISP domain
∎ CCNA, MTCNA certificate holders will get preference
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Nov 2021
Company Information:
∎ 8 Oct 2021
∎ Premium Connectivity Limited
Category: IT/Telecommunication
Source: bdjobs.com