Support Engineer/ Technical Support Associate
Job Description
Title: Support Engineer/ Technical Support Associate
Company Name: TigerIT Bangladesh Limited
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in EEE, CSC, CSE
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ 24/7 roster duty of monitoring NOC and customer care.
∎ Manage a large number of user supports for OS and application troubleshooting with online ticketing system.
∎ Monitor and analyze system logs, server health check and Data Center environment check in daily basis.
∎ Handle and resolve the customers inquire promptly over telephone, issue ticket in CRM system and close ticket after resolving the issue.
∎ Professionally communicate with vendor and ISP for any troubleshooting.
∎ Troubleshooting LAN, WAN and Internet communication system.
∎ Strong understanding of network layer & protocols, LAN, WAN and related configurations.
∎ Monitor network, servers and storage systems to ensure uptime and efficient resolution of issues.
∎ Respond to service calls.
∎ Maintaining power generator, UPS systems, PDU, surge protectors etc. by efficiently managing the regular service related works with vendors.
∎ Execute quarterly, annual, bi-annual, tri-annual inspections report and health check by calling supplier's service team or expertise.
∎ Assume responsibilities in oil and filter changes and coolant flush and refill for generator, AC etc.
∎ Available for emergency on-call and shift work including midnights, weekends.
∎ Help create and/or provide feedback on Data Center procedures.
∎ Willingness to enhance existing skill set.
∎ Other technical duties as assigned.
Additional Requirements:
∎ Strong knowledge in computer HW, Operating system & networks.
∎ Network troubleshooting using various tools.
∎ Ability to face new technology challenges.
∎ Able to work in adverse situation.
∎ Must be fluent in speaking, writing in English.
∎ Must be very good in email writing and communication over telephone.
∎ Must be customer centric attitude.
∎ Strong communication skill (both verbal and written)
∎ Interpersonal skills to interact with customers and team members.
∎ Organizational skills to balance and prioritize work.
∎ Ability to work independently and as part of a team.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 1 Apr 2021
Company Information:
∎ 22 Mar 2021
∎ TigerIT Bangladesh Limited
∎ Address : House 21, Road 28, Block K, Banani, Dhaka
∎ Web : www.tigerit.com
∎ Business : TigerIT designs and develops end-to-end identity management solutions for government agencies and other large scale service providers. TigerIT`s NIST certified Automated Fingerprint Identification System is used in nationwide Voter ID, National ID, Driving License, Travel Documents and Criminal Verification projects in many different countries including India, Nepal, Bangladesh, Bhutan, Tajikistan, Canada and Nigeria.
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 1st Apr 2021
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