Support Engineer

Job Description

Title: Support Engineer

Company Name: Southtech Limited

Vacancy: 02

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Graduate in Computer Science, Software Engineering or a related subject.
∎ Educational Qualification may be relaxed for experienced and highly skilled candidates.

Experience Requirements:
∎ 2 to 3 year(s)

Job Responsibilities:
∎ Ensure day to day assigned support to customer(s).
∎ Follow up case manager and fixing cases where 1st level support / data fixing support is needed.
∎ Write efficient SQL queries, stored procedures, functions and develop/update databases.
∎ Conduct all kind of testing (unit, system, integration, etc.) as per project needs.
∎ Perform data analysis.
∎ Provide support to the clients (over phone, remote connection, physical movement) as per project needs.
∎ Other duties and responsibilities as assigned by the supervisor as per project needs.
∎ Deployment of EasyPOS, EasyVAT, DiningPlus, PatientCare to new clients with confirming environment of installation.
∎ Carry out any other responsibilities assigned by the supervisor/manager/CEO as needed.

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ SQL Server 2000, 2008R2, 2014, 2016 Crystal report, Microsoft Reporting - RDLC and Active Report
∎ Write complex and faster SQL query and TSQL
∎ Common network infrastructure and server domain system
∎ Knowledge of relational database management system (RBMS), SQL queries and TSQL (Stored Procedure, Function, View, Trigger)
∎ Knowledge on OOAD, SDLC, UML
∎ Strong ability to use innovative problem solving technique to solve complex business problem
∎ Ability to give demonstration/presentation on retail products
∎ Having good experienced to provide client support will be added advantage
∎ Able to work which is in compliance with UML
∎ Strong verbal and written communications skills both English and Bangla
∎ Be self-driven and able to work independently as well as in a team
∎ Must be proactive, energetic and determined to meet deadline
∎ Sincerity, honesty, hard work will be the key focus and target oriented
∎ Ability to work under pressure
∎ Enthusiastic to learn new technology
∎ Other duties and responsibilities as assigned by the management to achieve organization goal and objectives.
∎ Knowledge:
∎ Query knowledge with SQL SERVER-2000,2008R2,2014,2016 Crystal Report, Microsoft Report-RDLC and Active Report.
∎ Knowledge on OOAD, SDLC, UML
∎ Knowledge of Relational Databases Management System (RDBMS), SQL Queries and TSQL (Stored Procedure, Function)
∎ Skill:
∎ SQL SERVER-2000,2008R2,2014,2016 Crystal Report, Microsoft Report-RDLC and Active Report.
∎ Ability to write complex and faster SQL query and TSQL
∎ Ability to use innovative problem solving technique to solve complex business problem.
∎ Data analytical capability.
∎ Analytical ability on Business and Technical issues
∎ Presentation skill
∎ Team work
∎ Interpersonal Communication
∎ Verbal and written communication in English

Salary: Negotiable

Compensation & Other Benefits:
∎ Remuneration and benefits package including competitive salary
∎ Two bonuses per year (per bonuses will be equal one month's basic salary)
∎ 15 Days Annual Leave, 10 Days Casual Leave and 14 days Sick Leave per year
∎ Contributory Provident Fund, Gratuity
∎ Vendor Certification fee reimbursement
∎ Medical benefit for self and immediate family
∎ Excellent modern office environment
∎ Friendly, clean working environment

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 29 Jan 2022

Company Information:
∎ 20 Jan 2022
∎ Southtech Limited
∎ Address : Dhaka Square, 4th Floor, Plot 1, Road 13, Sector 1, Uttara MT, Dhaka 1230
∎ Web : www.southtechgroup.com
∎ Business : In May 2020, we celebrated our 24th Anniversary. Southtech is one of the largest software companies in Bangladesh, with an international footprint of offices in Bhutan, United Kingdom, Myanmar and the United States of America. We are a CMMI Level 5 assessed and ISO 9001:2015 certified company with software solutions that range from automating small restaurants to large high street banks. Collaborate and innovate with like-minded individuals and cultivate your skills to develop your career, not just in Bangladesh but in our international offices too.

Category: IT/Telecommunication

: Please read the job requirements carefully and do not apply if your profile doesn't match with job requirements.

Source: bdjobs.com

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