Support Coordinator (Night Shift)

Job Description

Title: Support Coordinator (Night Shift)

Company Name: Field Nation

Vacancy: 25

Age: 20 to 35 years

Job Location: Dhaka (Uttara Sector 12)

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• At least 1 years
• Freshers are also encouraged to apply.

• A Level
• HSC
• Bachelor/Honors

• At least 1 years
• Freshers are also encouraged to apply.

• Age 20 to 35 years

• Fluency in the English language, both spoken and written to master customer satisfaction

• Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations

• Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.

• A knack for attention to detail; it’s not just a trait; it’s a way of life for you

• Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Who We Are:

Field Nation brings companies and service professionals together through an integrated, easy-to-use platform. We support businesses looking to grow their service offerings while also empowering technicians to leverage their skills on their own terms. Our mission is to help the service delivery industry do great work, and we live that mission by doing great work for the companies and service professionals who depend on us.

Why this role is important to Field Nation:

As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.

What you’ll get to do in this role:

• Dive into the world of customer inquiries with finesse, whether it`s through the art of phone calls or service cloud

• Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied

• Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

• Festival Bonus

• Mobile Bill

• Medical Insurance

• Gym Membership

• Annual Trip

• Profit Share

• Gratuity Benefit

• Lunch/Dinner Facilities: Fully Subsidized

• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.

• Friendly work environment.

• Flexible leave/vacation policy.

• Opportunity to work with cross-cultural teams with the US.

• Annual performance evaluation and increment.

• Employee Transportation Facility (Subject to Availability)