Support Coordinator (Night Shift)

Job Description

Title: Support Coordinator (Night Shift)

Company Name: Field Nation

Vacancy: 25

Age: Na

Job Location: Dhaka (Uttara Sector 12)

Salary: Tk. 30000 - 40000 (Monthly)

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• A Level
• HSC

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center
• Freshers are also encouraged to apply.

• Fluency in the English language, both spoken and written to master customer satisfaction.

• Ability to handle calls and emails with professionalism, embodying the spirit of Field Nation in every interaction, particularly in high-stakes situations.

• Mastery in the art of diplomacy, bringing separate perspectives together while remaining as a neutral third party.

• A knack for attention to detail; it’s not just a trait; it’s a way of life for you.

• Ability to maintain balance through any storm, and superpowers in time management and prioritization abilities.

Why is this role important to Field Nation?

As a Support Coordinator at Field Nation, you’re not just solving problems; you’re the superhero our customers need! You’re the front line of support, the problem-solver extraordinaire, ensuring that every interaction is filled with accuracy and efficiency.

What you’ll get to do in this role:

• Dive into the world of customer inquiries with finesse, whether it`s through the art of phone calls or service cloud

• Be the master of problem resolution, clarifying complaints, determining root causes, and delivering solutions that leave customers satisfied

• Keep communication top of mind by recording all details, performing internal tasks with multi-tasking abilities, and being the go-to expert on all things Field Nation.

• Festival Bonus

• Mobile Bill

• Medical Insurance

• Gym Membership

• Annual Trip

• Profit Share

• Gratuity Benefit

• Lunch/Dinner Facilities: Fully Subsidized

• Sound work-life balance - Regular working hours: 8 hours/day, 5 days a week.

• Friendly work environment.

• Flexible leave/vacation policy.

• Opportunity to work with cross-cultural teams with the US.

• Annual performance evaluation and increment.

• Employee Transportation Facility.