Support Analyst
Job Description
Title: Support Analyst
Company Name: Secure Link Services Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Job Responsibilities:
∎ Demonstrate leadership skills and take ownership of customer issues when reported
∎ Understand in depth of the software customers are using
∎ Commitment, focus, and follow-through needed to see problems throughout the resolution
∎ Strong computer skills and identify and categorize customer issues
∎ Comply with standard procedures for proper hand-off of unsolvable issues to the appropriate internal teams in order to maximize customer satisfaction
∎ Excellent understanding in Application logic
∎ Excellent customer service skills and communication skills to provide prompt and accurate response to customers
∎ Excellent written communication skills to ensure proper customer interactions
∎ Excellent written communication skills needed to prepare accurate, clear, and timely reports
∎ Excellent spoken skills in order to communicate with customers and understanding their requirements
Additional Requirements:
∎ Excellent understanding in Application logic, excellent customer service skills and communication skills, excellent written communication skills and excellent spoken skills
Salary: Negotiable
Application Deadline: June 25, 2019
Company Information:
∎ Secure Link Services Ltd.
∎ Address : SELISE, Midas Center, House #5, Road #16, Dhanmondi, Dhaka-1209, Bangladesh
∎ Web : www.selise.ch
∎ Business : SELISE`s value proposition revolves around consumer-centric cloud and mobile solutions in Financial Services, Smart Government, Telecommunication, Entertainment and others. The philosophy of constant knowledge creation and sharing makes the organization a valuable contributor to the global tech and startup community. The company`s creative forces are distributed across Zurich, Dhaka, Thimphu and Dubai, delivering to eight countries spread across three continents. For companies who aim to prevail in the post-digital age, SELISE`s intelligent applications will provide a seamless digital interface to their end consumers. Different from traditional software firms who start to work once requirements are ready, SELISE understands business and begins at the strategic level.
Category: IT/Telecommunication
Send your CV to: [email protected]
