Sr. Service Engineer/Service Engineer, Automobile(2W/4W) out of Dhaka

Job Description

Title: Sr. Service Engineer/Service Engineer, Automobile(2W/4W) out of Dhaka

Company Name: Uttara Motors Ltd.

Vacancy: 02

Age: Na

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 3 years
• The applicants should have experience in the following business area(s): Automobile

• Diploma in Automobile

• At least 3 years
• The applicants should have experience in the following business area(s): Automobile

• The position is required for any where in Bangladesh, who are experienced on 2W/4W at reputed Automobile Company will be given preference.

• Provide on-site service support for 2W/4W customers, dealers, and workshops.

• Visit dealer points on a rotational basis and ensure satisfactory service delivery from each dealer point.

• Perform accurate diagnosis of 2W/4W vehicles using diagnostic tools and equipment.

• Identify mechanical, electrical, electronic, and performance-related issues.

• Recommend appropriate solutions and carry out required repairs.

• Conduct routine maintenance, periodic service, and major repairs for motorcycles and vehicles.

• Overhaul engines, transmissions, brake systems, suspension, and electrical systems.

• Support customers and dealers in resolving complex technical issues.

• Escalate critical technical cases to senior engineers or OEM when necessary.

• Attend to customer complaints and provide professional solutions.

• Explain repair findings, cost estimates, and service procedures to customers clearly.

• Ensure customer satisfaction through prompt and quality service delivery.

• Prepare job cards, service reports, warranty claim documents, and parts requisitions.

• Maintain service records as per company and regulatory requirements.

• Report recurring issues or field complaints to management.

• Conduct on-the-job training for service technicians and dealer staff.

• Stay updated with new models, technologies, and service techniques through regular training.

• Coordinate with the parts department for required spare parts.

• Ensure compliance with safety, environmental, and quality standards.

• Assist in service camps, roadshows, and customer support programs.

• Perform any other duties assigned by the management from time to time..

• T/A,Mobile bill,Tour allowance,Weekly 2 holidays,Gratuity

Any other facilities/financial benefits provided by the company.