Sr. Officer/ Executive( Customer Care Service)
Job Description
Title: Sr. Officer/ Executive( Customer Care Service)
Company Name: Runner Group
Vacancy: 3
Age: 25 to 32 years
Job Location: Barishal, Faridpur, Rangpur
Salary: Negotiable
Experience:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Motor Workshop
Published: 2024-08-21
Application Deadline: 2024-08-31
Education:
- Bachelor of Science (BSc) in Mechanical Engineering
Requirements:
- 2 to 3 years
- The applicants should have experience in the following business area(s): Manufacturing (Light Engineering and Heavy Industry), Automobile, Motor Workshop
Skills Required:
Additional Requirements:
- Age 25 to 32 years
- Only Male
Responsibilities & Context:
Maintain communication with dealers, Authorized Service Center (ASC) & Parts Retailer on regular basis·
Solve any customer complaints on urgent basis·
Follow up warranty and take approval from warranty section·
Collect orders for Spares Parts from dealers, ASC & Parts Retailers and place orders in Corporate Office·
Ensure Bank Deposit for Spare Parts order·
Collect Spare Parts Received Report with signature from dealers, ASC & parts retailers·
Conduct Service Campaign·
Visit dealers, COCO, ASC & retailers as & when necessary·
Prepare Vehicle Technical Report (VTR) as & where necessary·
Contact with 5 (five) dissatisfied customers and solve the issues and follow up if required·
Search for new service channels & agents·
Plan and arrange training program for dealer, COCO & ASC service team on technical issues·
Check and ensure availability of necessary Tools & Equipment·
Check and ensure PDI & PRI are being done at all sales point·
Provide updates for all type of activity to Regional Service Manager (RSM)·
Review target vs. achievement for all KPIs & prepare action plan accordingly·
Prepare and submit daily report·
Prepare & take approval of weekly activity plan from Regional Service Manager (RSM)
Job Other Benifits:
- T/A,Mobile bill,Provident fund,Insurance,Performance bonus,Profit share
- Salary Review: Yearly
- Festival Bonus: 3
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Male can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
