Sr. Manager/ Manager, Customer Support Operation

Job Description

Title: Sr. Manager/ Manager, Customer Support Operation

Company Name: Progoti Systems Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ BBA/ MBA from reputed local/international universities

Experience Requirements:
∎ 5 to 8 year(s)

Job Responsibilities:
∎ Develop and execute customer-oriented support services
∎ Ensure 100% quality customers service to customers and merchants
∎ Keep communication with different departments for solving customers problems
∎ Train the call center agents
∎ Check customers' and merchants'' information, validate and activate their accounts
∎ Ensure compliance as per regulator's guideline

Additional Requirements:
∎ Age at most 35 years
∎ Both males and females are allowed to apply
∎ MNCs or other renowned corporate body/group of companies in similar role is preferred.
∎ Fintech Industry or Mobile Financial Services (MFS) is added advantage
∎ Good at interpersonal communication
∎ Performance oriented
∎ Outgoing personality with the ability to stay calm under pressure
∎ Good organizational skills
∎ Discreet, tactful, efficient and well organize
∎ Strong Team building and leadership skills
∎ Analytical ability
∎ Tech-savvy

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Pick and drop service
∎ As per company policy and procedures

Application Deadline: May 6, 2019

Company Information:
∎ Progoti Systems Ltd.
∎ Address : Khawaja Palace, 4F, 76/B, Road 11, Banani, Dhaka 1213
∎ Web : www.surecash.net
∎ Business : SureCash is a leading fintech company in Bangladesh. Since launching its services in 2014, SureCash has created an open payment network in partnership with 5 banks, 1000+ payment partners and more than 165,000 retailers in Bangladesh. It has developed its own proprietary technology and software development team that enables it to customize its solutions for payment partners. Customers can make and receive payments from government or businesses, pay school and college fees, pay utility bills, make ecommerce transactions, and make person-to-person (P2P) transfers.

Category: IT/Telecommunication

Send your CV to: [email protected]

Read Before Apply: Please mention job title in the subject line of the mail.

Source: bdjobs.com

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