Sr. Executive (Network & Hardware Support)

Job Description

Title: Sr. Executive (Network & Hardware Support)

Company Name: A Leading Group of Industries

Vacancy: 01

Age: Na

Job Location: Dhaka (Gulshan)

Salary: Negotiable

Experience:

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG)

• Bachelor of Science (BSc) in Computer Science & Engineering

• 2 to 4 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG)

Context:
Supporting Computer user databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security, hardware maintenance, and optimization.

Job Responsibilities:

• Assist with installation, configuration, and troubleshooting of laptops, computer hardware, Software, and USB Printer, Scanner, Projectors, and various types of IT Equipment.

• Assist in support for IP PABX/Telephone line-related issues and troubleshooting problems of remote office connections through IP network.

• Assist in supporting factory locations for any IT-related technical problems remotely or physically if needed.

• Assist with the installation and maintenance of IP camera, NVR in the Head Office & Factory location.

• Assist with the installation of a new internet connection, computer setup for new users, and shifting users, and also troubleshooting problems of existing users.

• Assist in the installation, troubleshooting, and maintenance of the Face, fingerprint/swipe card attendance device.

• Troubleshooting mail and Outlook-related problems.

• Provide support to all IT Inventory operations and manage all products according to dept. requirements.

• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.

• Troubleshot, Fault-finding and solution provided to laptops and desktops

• Support for end users, including Microsoft Office suite, LAN management, e-mail, such as web mail, MS Outlook, Outlook Express, Windows Live Mail, etc.

• Control User Restrictions and permissions through ESET Endpoint Security Server for all network users, using ESET SMC.

• User Permission and Deletion of door Access control Devices.

• Support to management meeting at different Conference premises.

• Maintain the IT Asset database and the BGI DIRECTORY.

• User Maintenance at Microsoft Active Directory Domain Control.