Software Support Engineer

Job Description

Title: Software Support Engineer

Company Name: Tech Village

Vacancy: 2

Age: Na

Job Location: Dhaka (Khilkhet)

Salary: Tk. 25000 - 35000 (Monthly)

Experience:

• At least 1 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms

• Bachelor of Science (Pass) in Computer Science & Engineering

• Bachelor’s Degree in Computer Science, Engineering, or a related field.

• At least 1 years
• The applicants should have experience in the following business area(s): IT Enabled Service, Engineering Firms

Experience:

• Minimum 1 year of experience in software development, IT, or a related technical role (personal or professional experience).

Technical Skills:

• Familiarity with modern programming languages, especially PHP, Laravel, MySQL, and RESTful APIs.
• Basic understanding of web technologies such as HTML5, CSS3, JavaScript.
• Knowledge of version control systems like Git or SVN.
• Experience in debugging and troubleshooting with a strong commitment to improving problem-solving skills.

Communication:

• Excellent verbal and written communication skills.
• Fluent English is mandatory to collaborate effectively with global project teams.

Interest in Business support:

• Strong interest in working with platforms like codecanyon & Human centric software support.

Job Overview: TechVillage is seeking a Software Support Engineer specializing in Troubleshooting & debugging solutions to support our Codecanyon customers. In this role, you will be essential to resolving client support tickets on our support portal related to our PHP and Laravel-based applications. You will diagnose issues, implement client-focused solutions, and work collaboratively with our development, project management, and QA teams to deliver high-quality, user-friendly applications. We’re looking for proactive problem solvers who thrive in dynamic, collaborative settings and adapt swiftly to new technologies.

Key Responsibilities: 

• Diagnose and resolve client-reported issues in PHP and Laravel codebases.
• Troubleshooting & debugging software support according to client requirement.
• Good understanding of web technologies such as HTML5, CSS3, JavaScript, PHP, Laravel.
• Provide high-quality technical support, ensuring timely resolution of client support.
• Collaborate closely with development, QA, and project management teams to enhance the client experience.
• Continually learn and adapt to platforms like Codecanyon.

Workplace & Benefits:
1. On-site (remote not allowed)
2. Office Hours: 8:30 am - 5:30 pm
3. Weekends: All Fridays & 2 Saturdays
4. Lunch: Partially Subsidized
5. Festival Bonus: Twice Yearly (Eid)